Achieving World-Class ITSM Support at Barts Health NHS Trust
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+64 (0)4 488 7481Alemba Rapid Start is a pre-configured Alemba Service Manager system that enables rapid ITSM deployment. Instead of building from a blank page, you start with a complete, ITIL-aligned foundation of proven processes, workflows, service requests, automation and reports, ready to brand, adapt and go live. You reach value sooner, with less cost and less delivery risk.
Alemba Rapid Start is a pre-configured database that ships with Alemba Service Manager, giving you a fully built ITSM system rather than a blank page. It contains proven, ITIL-aligned processes, workflows, service requests, automation and reports, created from Alemba's service management experience, so your team can review working processes on day one.
Traditional ITSM projects spend considerable time defining standard processes, designing forms, building workflows and creating reports before anyone sees value. Rapid Start removes that blank-page problem: the standard work is already done, so you concentrate only on the areas that genuinely need tailoring. That reduces design effort, avoids unnecessary custom development and gets your new system operational much sooner. See the wider ITSM software guide for how the platform fits together.
Rapid Start delivers an integrated service management environment: a foundation of ITIL-aligned processes, connected by ready-to-use workflows, and proven through reporting from the outset.
Every organization starts from a different point. Alemba offers three delivery approaches, from fully turnkey to fully tailored, so you can trade off speed against customization to suit your requirements.
Turnkey, pre-built processes
Pre-built plus your tweaks
Fully tailored to your processes
A turnkey deployment using the supplied best-practice processes and configuration. Ideal for organizations that want to adopt proven service management processes quickly.
Rapid Start as the foundation, with selected processes adapted to meet your specific requirements. Balances rapid delivery with targeted customization.
Processes designed through detailed consulting and process mapping. Suited to highly specialized or unique requirements that the Rapid Start model doesn't cover.
Starting from a working system rather than an empty database changes the economics of an ITSM project.
Pre-configured processes, forms, workflows and reports move you from planning to live service delivery far sooner.
Less consultancy, design and development effort recreating standard ITSM capabilities. Focus resources on what makes you different.
Stakeholders review functioning processes early, so adjustments happen before go-live and late surprises are avoided.
A consistent operational foundation built on established, ITIL-aligned service management practices.
Automation coordinates approvals, tasks, notifications and routing, so analysts spend more time resolving and less time administering.
Not a restricted version of the system. Rapid Start is a scalable foundation you extend as your maturity develops, including a self-service portal for the wider business.
Alemba's delivery methodology is iterative, with regular feedback, so the system stays focused on practical business outcomes.
Rather than documenting a theoretical future system for months, stakeholders react to real, working processes and make informed decisions throughout the project.
Priorities are addressed in stages and the next process can begin as soon as resources are free, so momentum is maintained without waiting for the whole solution.
Alemba's highly configurable software is tailored through graphical workflow, form and screen designers, not scripting, which keeps delivery fast and low-risk.
Organizations across government and industry have stood up governed, ITIL-aligned service management on Alemba, at pace.
+ many more
Alemba Rapid Start is a pre-configured Alemba Service Manager database that enables rapid ITSM deployment. It ships with a complete set of ITIL-aligned processes, workflows, service requests, automation and reports, so you start from a working system rather than a blank page and go live sooner.
Rapid Start removes the blank-page stage of an ITSM project. Because standard processes, forms, workflows and reports are already built and ITIL-aligned, your team reviews working processes immediately and focuses only on what needs tailoring, which significantly reduces design and build effort before go-live.
Yes. Rapid Start is built on established, ITIL-aligned service management practices and includes pre-configured processes for Incident, Major Incident, Problem, Service Level, Change, Release and Deployment, Knowledge, Service Request, Configuration and Asset, Availability, Capacity and Contract Management.
Rapid Start is a turnkey deployment using the supplied best-practice processes for the fastest time to value. Hybrid uses Rapid Start as the foundation and adapts selected processes to your specific requirements. Bespoke designs processes from scratch through detailed consulting, for highly specialized or unique needs.
Yes. Rapid Start is a full, scalable foundation, not a restricted version of the system. Every process, form, workflow and report can be adapted using Alemba Service Manager's no-code graphical designers, without custom coding or scripting.
Rapid Start includes ITIL-aligned processes, ready-to-use workflows for common services such as onboarding and leavers, a populated service catalog, automated approvals and routing, an extensive set of reports, and pre-configured integrations including Entra ID and Intune connectors.
See how Alemba Rapid Start gives you the processes, automation, service catalog and reporting to establish a complete ITSM capability, without the time, cost and risk of starting from scratch.
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