Streamline Your Service Delivery with Alemba’s Seamless Integration with ServiceNow

Alemba’s robust integration with ServiceNow ensures a seamless flow of information between your Alemba Service Manager environment and ServiceNow service desk. This allows you to create a unified IT Service Management environment, increasing efficiency by speeding up the flow of information and removing any double entry of data.

Key Integration Features

• End-to-End Incident Management
  Synchronize Incident records, including any ServiceNow Case Notes, allowing the Alemba and ServiceNow teams to work as one.
• Unified Problem & Event Handling
  Automatically share Problems and Events, centralizing your troubleshooting process across both platforms.
• Requests & Task Alignment
  Create, update, and close Requests and associated workflow Tasks smoothly, ensuring that every stakeholder has the necessary data at their fingertips.
• Customizable Field Mapping
  Tailor field synchronization, such as Priority, Worknotes, Status, and Attachments, to match your business requirements. You stay in control of the data you share.

Business Benefits

• Integration with other Departments and External Suppliers
  Connect with internal teams or third-party providers using ServiceNow, bridging organizational silos and improving supplier collaboration.
• Lower Licensing Costs
  Reduce the need for additional ServiceNow fulfiller licenses. Let Alemba’s integration be your window into ServiceNow data without burdening your budget.
• Single Unified Platform
  Operate as one team with no information gaps. Consolidate updates and insights from both systems to provide a unified record view, improving all teams’ delivery capability providing an improved, joined up, customer experience.
• Remove the Need to Replace your ITSM System
  There is no need for expensive and time-consuming software upgrades to work with other departments and suppliers.

Proven Success & Flexibility

Alemba has helped its customers successfully integrate their Alemba Service Manager deployments with ServiceNow to enable third party suppliers to work as a single team as if there was just a single ITSM tool.

Several of Alemba’s UK NHS trust customers have deployed the integration between Alemba Service Manager and ServiceNow to great effect. This has allowed them to outsource certain IT functions but still be able to provide a single point of contact that has all the information.

Both on-premise and Alemba Cloud customers can deploy the integration.

To Start Your Integration Journey

Begin your ServiceNow integration journey with Alemba and unlock a new level of efficiency, cost-savings, and customer satisfaction. Get in touch today!

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