ITSM Software for Charities and Non-Profit Organizations

Aiding the Charity Sector Through Smart IT Service Management.

Why Non-Profits Choose Alemba’s ITSM Software

Alemba Service Manager is powerful, cost-effective ITSM software that helps charities improve service delivery, reduce IT overhead, and stay secure and compliant — without compromising on quality.

  • Industry Expertise: Benefit from specialized knowledge and experience in addressing the unique challenges faced by charity organizations worldwide.
  • Cost Efficiency: ASM’s low Total Cost of Ownership (TCO) integrates workflow automation and GUI-driven form design, resulting in significant operational cost savings.
  • Operational Efficiency: Streamline IT operations with tailored workflows, automated tasks, and optimized resource allocation to reduce unnecessary expenses.
  • Maximize Donor and Volunteer Engagement: Enhance donor and volunteer retention through exceptional service and support driven by operational efficiency and reduced costs.
  • Scalability: Easily adapt to evolving organizational needs with customizable features like the GUI-driven field builder, screen designer, rule builder, and workflow engine, avoiding the need for expensive development.
  • Seamless Integration: ASM seamlessly integrates with existing systems, ensuring efficient and uninterrupted operations.

Partnering with us means gaining a dedicated ally in optimizing your IT service management, leveraging our deep industry expertise and the robust capabilities of Alemba Service Manager. Let us help you create a more efficient, impactful, and mission-focused charity organization.

Supporting Digital Transformation in the Charity Sector

From fundraising systems to case management platforms, Alemba’s ITSM software helps charities standardize service processes, improve ticket management, and extend service management practices across the organization.

Whether you’re operating a large national charity or a small local non-profit, Alemba provides a scalable and secure approach to IT service management that supports your mission and values.

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Resource Hub: Charity ITSM

Explore our Resource Hub for the latest updates, articles, and success stories showcasing how Alemba Service Manager is making a meaningful difference in the Charity industry.

ITSM Software for Charities

Discover how ITSM software empowers charities to streamline operations, cut costs, and improve service delivery. Learn from real examples like Barnardo’s.

Improving Customer Satisfaction Management

Discover how to enhance customer satisfaction measurement in ITSM. Learn best practices & see how Alemba’s ITSM software can optimize CSAT tracking.

ASM Awarded G-Cloud 14 Framework Appointment

London, 31/10/24 – Alemba, a leading global IT service management (ITSM) software company, is thrilled to announce that Alemba Service Manager (ASM) has been awarded a place on the UK Government's G-Cloud 14 framework. This prestigious appointment enables UK public sector organizations to procure Al...

Measure ITSM Performance for Success

Discover essential ITSM metrics to track service performance, improve efficiency, and drive business success. Learn how ITSM tools and software platforms can automate reporting, streamline processes, and boost service delivery. Optimize your IT service management with the right solutions.

ASM Available on G-Cloud 13!

Alemba is pleased to announce that the Alemba Service Manager IT Service Management (ITSM) software solution is now available for purchase on the Crown Commercial Service G-Cloud 13 framework under Lot 2: Cloud software (SaaS).

Barnardo's

ITSM case study: Learn how British charity Barnardo's used top ITSM tool Alemba Service Manager to drive a 40% increase in the use of their customer portal

Barnardo's
Crisis
Plan International
International Committee of the Red Cross

Ready to see Alemba Service Manager in action? Book a product demonstration with one of our product experts.

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