ITSM Software for Charities and Non-Profit Organizations

Aiding the Charity Sector Through Smart IT Service Management.

Why Non-Profits Choose Alemba’s ITSM Software

Alemba Service Manager is powerful, cost-effective ITSM software that helps charities improve service delivery, reduce IT overhead, and stay secure and compliant — without compromising on quality.

  • Industry Expertise: Benefit from specialized knowledge and experience in addressing the unique challenges faced by charity organizations worldwide.
  • Cost Efficiency: ASM’s low Total Cost of Ownership (TCO) integrates workflow automation and GUI-driven form design, resulting in significant operational cost savings.
  • Operational Efficiency: Streamline IT operations with tailored workflows, automated tasks, and optimized resource allocation to reduce unnecessary expenses.
  • Maximize Donor and Volunteer Engagement: Enhance donor and volunteer retention through exceptional service and support driven by operational efficiency and reduced costs.
  • Scalability: Easily adapt to evolving organizational needs with customizable features like the GUI-driven field builder, screen designer, rule builder, and workflow engine, avoiding the need for expensive development.
  • Seamless Integration: ASM seamlessly integrates with existing systems, ensuring efficient and uninterrupted operations.

Partnering with us means gaining a dedicated ally in optimizing your IT service management, leveraging our deep industry expertise and the robust capabilities of Alemba Service Manager. Let us help you create a more efficient, impactful, and mission-focused charity organization.

Supporting Digital Transformation in the Charity Sector

From fundraising systems to case management platforms, Alemba’s ITSM software helps charities standardize service processes, improve ticket management, and extend service management practices across the organization.

Whether you’re operating a large national charity or a small local non-profit, Alemba provides a scalable and secure approach to IT service management that supports your mission and values.

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Resource Hub: Charity ITSM

Explore our Resource Hub for the latest updates, articles, and success stories showcasing how Alemba Service Manager is making a meaningful difference in the Charity industry.

ITSM Software for Charities

Discover how ITSM software empowers charities to streamline operations, cut costs, and improve service delivery. Learn from real examples like Barnardo’s.

Improving Customer Satisfaction Management

Learn tips to better measure ITSM customer satisfaction. Effective metrics lead to better customer experiences.

ASM Awarded G-Cloud 14 Framework Appointment

Alemba Service Manager is now on G-Cloud 14, allowing public sector organizations to procure our ITSM software.

Measure ITSM Performance for Success

Discover essential ITSM performance metrics and learn how ITSM tools help measure IT service success.

ASM Available on G-Cloud 13!

Alemba Service Manager is now available on G-Cloud 13, allowing public sector orgs to procure our ITSM solution.

Barnardo's

Barnardo's used Alemba’s ITSM tool to boost self-service portal usage by 40%, streamlining support and cutting workload.

Barnardo's
Crisis
Plan International
International Committee of the Red Cross

Ready to see Alemba Service Manager in action? Book a product demonstration with one of our product experts.

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