In 2017, the itSMF community celebrates Australia’s 20th Annual Service Management Conference! Established over two decades as the Australian learning and networking epicentre of everything IT Service Management and beyond – Service Management 2017 is a Conference for thinkers, not just doers. Attracting delegates and influential speakers from across Australia (and the world), Service Management 2017 – SM 2.0 will revisit a storied past, and make strides towards the future of the Australian ITSM industry – in style!