+44 (0)131 241 1343
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+64 (0)4 488 7481Expert ITSM Professional Services That Maximize Your Investment
Consultancy, delivery, and training services that help you unlock the full value of Alemba Service Manager and ITSM best practices.
Unlock Value with IT Service Management & Enterprise Service Management Consultancy
Professional services ensure that service management delivers measurable results across the entire organisation, not just within IT. With Alemba Professional Services, you gain access to experts who combine ITSM and ESM consultancy, project management, and training into a single, trusted partnership.
Our team helps you accelerate deployment, align with industry best practices, and extend service management beyond IT into HR, Facilities, Finance, and other enterprise teams. Whether you need IT service management consultancy, enterprise service management implementation, or organisation-wide service optimisation, Alemba brings proven methods and a clear focus on long-term business success.
Explore Alemba Professional Services for Consultancy & Support
Alemba’s highly experienced team enables us to deliver a comprehensive set of services to you:
Product Consultancy
- Trusted advisors for advice on how to make the best use of the application
- Application configuration, service design, and process workshops for IT, HR, Facilities, Finance, and shared services
Project Management
- Delivery ownership and direction
- Planning, governance, and resource management for ITSM and ESM programmes
Project Coordination
- Estimation and SOW (Statement of Work) Creation
- Maintenance of standard or creation of customer-specific packages
Our Philosophy
Our philosophy and approach are founded upon the following principles:
We create self-sufficient customers by emphasizing enablement and skills transfer
We help customers obtain value from their investment and strive to minimize time-to-value
We improve the efficiency and quality of delivery through the creation of sustainable, repeatable, and cost-effective practices.
Customer Success Stories
We are committed to shortening the path to success through agile implementation methods and enabling you to rapidly realize the benefits of your investment in Alemba’s software products.
"The project went very well – quick software configuration against a straightforward specification documentation... Alemba were able to provide careful guidance in both technical and non-technical speak, to various stakeholders.”
Rob Wyn Jones, Cardiff University
“Working with our consultant, Kate, has been a great experience. Her extensive knowledge of the product and her guidance on best practices have been invaluable. This collaborative approach has been instrumental in shaping the project's success.”
Chris Topping, Senior IT Operations Manager, Frimley Health NHS Foundation Trust
“Tom’s professionalism, attention to detail, and commitment were invaluable to our project’s success. His collaboration and thorough documentation made the implementation seamless.”
ITSM Manager, US Manufacturer
Education
At Alemba, our education programme supports two delivery approaches: Enablement and Configuration.
Enablement, a collaborative, full-ownership model where we work side-by-side with your teams through tailored workshops. This approach builds confidence and capability within IT, HR, Facilities, Finance, and other service teams.
Configuration is a lighter-touch model where our specialists complete the heavier setup and optimisation, then hand over a fully configured solution with focused knowledge transfer at project close.
Both approaches ensure knowledge transfer happens at the right time, supporting sustainable service management across IT and the wider enterprise.
Achieve Business Benefits with Proactive ITSM Service Monitoring
Our work is guided by four pillars:
| Enablement We transfer knowledge so your teams can manage ITSM independently. | Rapid Value: Accelerated delivery reduces time-to-value. |
| Sustainable Practices: Solutions are repeatable, cost-effective, and designed for long-term use. | Flexible Methods: Iterative, feedback-driven delivery that aligns with your priorities. |
Transform Your Business with Alemba’s ITSM Implementation Services
- Certifications & Recognition PinkVERIFY accreditation and listings on platforms such as G-Cloud demonstrate compliance with ITSM standards.
- Trusted by Leading OrganizationsOur clients include Kroger, NHS, Liverpool City Council, and many more.
- Proven Results Our structured methodology ensures predictable outcomes, lower risk, and measurable success.
See How Our ITSM Project Management Drives Client Success
Organizations worldwide rely on Alemba’s consultancy and delivery expertise to achieve faster, more effective implementations. Explore our Case Studies to see how we help enterprises reduce project timelines, accelerate adoption, and improve service quality.
Get Started with Our ITSM Consulting Experts Today
Partner with Alemba for ITSM consultancy, development, and implementation services that deliver sustainable results.