Alemba Service Manager + Alemba Discovery: Achieve Complete Visibility Across IT, OT, and Cloud

For many IT leaders, one of the biggest challenges today isn’t technology itself. It’s keeping track of it all. Assets are scattered across data centers, offices, factory floors, and multiple cloud providers. The result is often an incomplete or outdated view of the environment.

This lack of visibility costs organizations more than they realize. Unused licenses sit forgotten while budgets get squeezed. Security risks lurk in unmanaged devices. Service teams waste time piecing together information when incidents occur. Instead of working proactively, they are forced into firefighting mode.

That is why Alemba combines Alemba Service Manager (ASM) with Alemba Discovery (powered by Lansweeper). Together, they create a single, reliable view of every asset across IT, OT, and cloud. This gives IT leaders the clarity they need to cut costs, reduce risk, and deliver services with confidence.

Why Visibility Matters

Incomplete asset data is not just inconvenient. It directly impacts service quality and business outcomes. Without an accurate picture, IT teams face:

• Longer downtime as they scramble to understand which devices or services are affected.
• Higher risk when making changes without a clear view of dependencies.
• Wasted spend on unused software, duplicate purchases, and forgotten hardware.

Bringing discovery data into ASM’s Configuration Management Database (CMDB) changes the game. It creates a single source of truth that helps IT and business leaders:

• See everything from endpoints and servers to industrial systems and cloud workloads.
• Understand the impact of incidents and planned changes before acting.
• Reduce shadow IT and unnecessary costs.
• Strengthen governance with accurate, real-time data.

Meet Alemba Discovery

Alemba Discovery provides the comprehensive, automated asset insights that feed ASM’s CMDB. It is designed for more than just traditional IT and covers the full spectrum of modern infrastructure:

• IT asset discovery: Servers, laptops, desktops, network devices, and installed software are automatically identified.
• Operational technology coverage: Extend visibility into industrial control systems, a common blind spot for IT teams.
• Cloud resource tracking: Discover and inventory assets across AWS, Azure, and other providers alongside on-prem infrastructure.
• Agentless scanning: Lightweight, non-intrusive discovery that is easy to deploy.
• Detailed data collection: Capture hardware specs, software versions, usage, and lifecycle information for every asset.

This level of insight ensures nothing slips through the cracks, giving IT teams the foundation they need for informed decisions and stronger governance.

Turning Discovery into Action

Finding assets is just the first step. The real power comes from integrating that data into ASM’s CMDB, where it becomes actionable:

• Smarter support: Incidents can be triaged in the context of the affected device and its dependencies, which speeds up resolution.
• Risk-aware change management: Teams can see exactly what will be impacted before approving changes and reduce the chance of outages.
• Compliance made simple: Accurate records make internal audits and external regulatory checks far less painful.
• Cost control: Insight into license usage and asset lifecycle means organizations can retire, consolidate, or reallocate resources with confidence.

The Results

Organizations using ASM with Alemba Discovery typically see:

• Less downtime thanks to faster incident response.
• Better service delivery with proactive management based on complete data.
• Lower costs through smarter license and asset management.
• Reduced risk from untracked assets and poorly planned changes.
• Improved governance and easier compliance reporting.

Building for the Future

IT environments will only get more complex, not less. By combining ASM with Alemba Discovery, organizations create a living, accurate record of their technology estate. This is not just about solving today’s problems. It is about building a platform for long-term operational resilience and digital transformation.

With a complete view of IT, OT, and cloud, IT teams can deliver faster, safer, and more cost-effective services and stay ahead of what is coming next.

Ready to see how Alemba Service Manager with Alemba Discovery can transform your IT operations? Request a demo today or call us to discuss your needs with our team +44 (0)203 479 7900.

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FAQ: Alemba Discovery and ITSM Integration

Q: What is Alemba Discovery? A: Alemba Discovery (powered by Lansweeper) is Alemba’s integrated discovery technology that scans and inventories IT assets, industrial equipment, and cloud infrastructure, feeding accurate data directly into Alemba Service Manager’s CMDB.

Q: How does Alemba Discovery reduce downtime? A: By linking asset data to incidents, the service desk gains full context about affected devices, dependencies, and users — enabling faster triage and resolution.

Q: Why is a single pane of glass across infrastructure so important? A: A unified view ensures IT teams can see the full estate, assess change risks, eliminate redundancy, and govern technology more effectively — saving costs and reducing risk.

Q: Can Alemba Discovery help with governance and compliance? A: Yes. With complete asset visibility across IT, OT, and cloud, organizations can enforce policies, meet audit requirements, and reduce risks from unmanaged assets.

Q: How does integration with the CMDB make asset data useful? A: Integration transforms discovery data into actionable intelligence — supporting incident resolution, risk-aware change management, and smarter asset lifecycle planning.

Q: What are the cost-saving benefits of Alemba Discovery? A: Organizations reduce spend by identifying unused software, avoiding duplicate hardware purchases, and optimizing license management, while also preventing costly downtime.

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