Alemba ITIL Process | Federated CMDB

Achieving World-Class ITSM Support at Barts Health NHS Trust

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Federated Configuration Management Database (CMDB) populates your CMDB through automated discovery from third party tools.

The information held in existing third party asset discovery and management tools is consolidated to provide a comprehensive view of all infrastructure components (including applications, servers, networks, and storage), and the dependencies between them.

Business benefits

Improved financial planning through clear identification of all assets
Enhanced Release Management due to visibility of software changes
Guaranteed compliance with legal and contractual obligation

Alemba Service Manager provides:

snap-in connector architecture with out-of-the-box connectors for both VMware and third party technologies.
federation of resources and linkages from existing data stores, without the need to replicate all data.
reconciliation of resources (i.e. matching and removal of duplicates) discovered from multiple sources.
automated and regulated application of updates.

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Kroger

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

07 Nov 2024

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.