Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:
- Service Validation and Testing Management
- Monitoring and Event Management
- Workforce and Talent Management
With the addition of these three practices, Alemba Service Manager is now PinkVERIFY-certified for 15 ITIL 4 practices, as well as 13 ITIL v3 processes. These are:
ITIL 4
- Incident Management
- Problem Management
- Change Enablement
- Service Request Management
- Service Level Management
- Knowledge Management
- Service Configuration Management
- IT Asset Management
- Service Catalog Management
- Release Management
- Project Management
- Availability Management
- Service Validation and Testing Management
- Monitoring and Event Management
- Workforce and Talent Management
ITIL v3 (2011)
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Availability Management
- Service Level Management
- Service Catalog
- Request Fulfilment
- Event Management
- Release and Deployment Management
- Service Portfolio Management
- Service Asset and Configuration Management
- Asset Management
PinkVERIFY is the gold standard in IT Service Management software assessment certification, and Alemba’s PinkVERIFY status demonstrates the rigour of our dedication to ITIL best practices.
Find out more about PinkVERIFY certification.
