Alemba Service Manager is ITSM and enterprise service management software for central and national government departments and agencies. It brings secure, configurable, ITIL-aligned service management to complex public sector operations, and is available to UK government buyers through the G-Cloud 15 framework.
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Central government service management is the practice of applying structured IT service management principles, including workflows, self-service, automation and reporting, to the way government departments and agencies deliver services. As citizen and employee expectations rise and budgets stay under scrutiny, national government bodies are modernizing how they run IT and wider services from a single, governed platform.
Alemba Service Manager gives central government teams a secure, configurable and ITIL-aligned way to manage incidents, requests, problems and changes, extend service management beyond IT, and demonstrate the governance and auditability that public sector accountability demands.
Government service teams operate under constraints that off-the-shelf tools rarely account for.
Aging service desks and multiple disconnected tools drive cost and risk. Departments need a single platform that can replace legacy systems and consolidate service delivery over time.
Sensitive data, strict information governance and audit requirements mean security certifications and controlled access are non-negotiable, not optional extras.
Every action needs an audit trail. Government teams must show segregation of duties, policy enforcement and transparent reporting to internal and external scrutiny.
Procurement is measured on outcomes and total cost of ownership. Tools must deliver measurable efficiency without runaway implementation or licensing costs.
Policy and process change constantly. Service teams need to adapt forms, approvals and workflows quickly, without waiting on developers or expensive change requests.
Many departments deliver services to, or share platforms with, other agencies. That calls for secure separation of data and workflows within one managed environment.
A focused, configurable, governed platform built for regulated public sector environments.
Role-based access control, full audit trails and policy enforcement are built into every workflow, giving government teams the transparency and control that public accountability requires. See our security accreditations.
Process owners build and adapt forms, approvals, SLAs and workflows themselves through no-code graphical configuration, so services keep pace with policy change without developer dependency.
A single, branded self-service portal and service catalog give employees and citizens a consistent front door to request services and track progress, with no end-user license cost.
A federated CMDB and 40+ out-of-the-box ITIL-aligned reports and dashboards give service and leadership teams a clear, auditable view of demand, performance and risk.
Established procurement routes make it straightforward for government buyers to evaluate and buy Alemba Service Manager.
UK public sector organizations can review and procure Alemba Service Manager through the G-Cloud 15 framework, listed under Lot 2a (Infrastructure Software as a Service) and Lot 2b (Software as a Service), with service definitions, pricing and documentation on the Digital Marketplace.
Alemba Service Manager is available to Australian government buyers through the relevant Commonwealth procurement route. Speak to our team for the current listing details and the best way to evaluate ASM for your agency.
Talk to our public sector team →From service catalog design and no-code workflow configuration through to automation, partitioning, reporting and enterprise service management.
National government bodies use Alemba Service Manager to modernize service delivery and extend service management beyond IT.
A New Zealand government agency partnered with Alemba to transform its IT service management into a fully functional enterprise service management platform, streamlining workflows and increasing automation while managing service requests for multiple agencies under a shared-services model.
Read the case study →Transformed into a full enterprise service management platform serving multiple agencies through a shared-services model.
Alemba Service Manager supports ITIL-aligned practices and is independently verified through PinkVERIFY®, giving confidence in process structure and governance across every service.
About our certificationCentral government service management software applies structured IT service management (ITSM) principles, such as workflows, self-service, automation and reporting, to the way government departments and agencies deliver services. Alemba Service Manager provides this as a secure, configurable, ITIL-aligned platform for central and national government.
Yes. Alemba Service Manager is used by national government bodies and agencies across the UK, Ireland, Australia and New Zealand to manage IT and enterprise services. It supports multi-agency and shared-services models through secure partitioning within a single platform.
Yes. Alemba Service Manager is available to UK public sector buyers through the G-Cloud 15 framework, listed under Lot 2a (Infrastructure Software as a Service) and Lot 2b (Software as a Service). Buyers can review the service definitions, pricing and procurement documentation on the Digital Marketplace.
Alemba Service Manager is certified to ISO 27001 and ISO 9001, holds Cyber Essentials Plus, and conforms to WCAG 2.2 AA. It provides role-based access control, audit trails and secure partitioning to support the governance and compliance requirements of government organizations.
Yes. Alemba Service Manager uses partitioning, a multi-tenant model within a single application, so multiple agencies or departments can run separate workflows, configuration and data within one platform while sharing services and reporting where appropriate.
Yes. Beyond ITSM, Alemba Service Manager supports enterprise service management across functions such as HR, Finance, Procurement and Facilities, helping government organizations consolidate service delivery and support wider digital transformation programs.
See how Alemba Service Manager helps central and national government teams consolidate tools, strengthen governance and deliver better services from a single, secure platform.
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