Facilities and estates service management software brings requests, incidents, planned maintenance and asset information onto one platform. Alemba Service Manager (ASM) helps estates teams move from reactive firefighting to consistent, measurable service delivery: work is logged, prioritized, approved and completed the same way every time, whether it's a broken access reader, a leaking pipe or a space move.
With configurable self-service and mobile-friendly workflows, occupants raise issues quickly and track progress without chasing emails, while facilities teams gain visibility of workload, SLA performance and accountability across internal teams and contractors.
A branded self-service portal gives occupants a simple, focused way to get Facilities support without navigating IT or other service areas.
ASM Nano turns ASM into a practical in-the-field tool, so engineers and supervisors manage work orders wherever they are: plant rooms, wards, campuses or multi-site estates.
Moves are a coordination exercise across people, places and time. ASM's office move workflow creates one controlled process from request to completion.
ASM treats physical security faults, such as broken doors, locks, windows or access controls, as high-risk incidents that demand immediate action.
Configurable risk and priority rules automatically assess impact and urgency by factors like location (main entrance, secure areas) and failure type, then apply escalations and tight response targets so nothing slips through the cracks.
With ASM Nano, supervisors identify the nearest available agent and allocate the job in real time. Field staff receive the assignment instantly with full context, location details and safety notes, then capture photos and updates on site for a clear audit trail from report to resolution.
Staff and building users log issues and requests through one portal, cutting phone calls and email chasing.
Standard workflows route work to the right teams, apply approvals and automate routine steps, the same way every time.
Manage break/fix work alongside preventative maintenance plans, reducing repeat faults and improving asset reliability.
Engineers receive and update jobs on the move, add notes and photos, and close work at the point of service.
Office moves, room and desk services, and workplace requests, coordinated in the same platform.
Dashboards and performance reporting track workload, response times and service levels, with improved audit trails.
ASM's integration platform streamlines data flow and reduces duplicate entry across the estates technology stack.
BMS/SCADA and IoT platforms (HVAC, plant alarms, occupancy, environmental sensors) auto-create work and prioritize using real conditions.
Access control, CCTV/alarms and fire/life-safety platforms, so security-critical faults and compliance activities carry strong audit trails.
EAM/CMMS and asset registers link jobs to the correct equipment, warranties, maintenance history and parts.
CAFM/IWMS, room and desk booking, and move management coordinate requests with space, utilization and workplace services.
ERP/AP/PO systems control costs, raise purchase orders, manage invoicing and support chargeback.
Facilities service management applies service management principles such as structured requests, workflows, scheduling and reporting to facilities and estates work, so repairs, maintenance, moves and security issues are logged, prioritized, assigned and completed consistently. It is one part of Enterprise Service Management (ESM).
Yes. Alemba Service Manager supports a Facilities-only portal with its own branding, service catalog, FAQs, self-help articles and major incident notices, so building occupants get Facilities support without navigating IT or other service areas.
Yes. ASM Nano gives engineers and supervisors mobile access to work orders: pick up assignments, view priorities and site details, update status, capture photos and evidence, complete inspection checklists and close work at the point of service.
Yes. ASM's office move workflow turns a structured move request into approved, scheduled tasks with dates, owners and dependencies, and the Resource Scheduler allocates teams and contractors to time slots while avoiding clashes.
ASM uses configurable risk and priority rules to assess impact and urgency automatically, for example by location and failure type, then applies escalations and tight response targets so security-critical faults such as broken doors, locks or access controls are actioned immediately.
ASM integrates with building management and IoT platforms, access control and life-safety systems, EAM/CMMS asset registers, CAFM/IWMS and room booking tools, and ERP and procurement systems, so work is created, prioritized and costed using real operational data.
Bring requests, maintenance, moves and security incidents onto one platform, with mobile field working, scheduling and enterprise-grade reporting.
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