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+64 (0)4 488 7481Alemba Professional Services Credit Bundles
Have a project in mind for Alemba Service Manager but struggling to prioritise time or budget?
Alemba Professional Services credit bundles give you a flexible, cost-effective way to deliver improvements, optimise processes, and get more value from your ASM platform - with discounted rates for larger bundles.
Whether you’re refining existing processes or planning something new, credits allow you to move forward at your own pace with support from Alemba’s expert consultancy team.
Available Credit Bundles
Choose the bundle that best fits your plans and priorities:
- 70 Credits (35 hours) – 10% discount
- 140 Credits (70 hours) – 15% discount
- 250 Credits (125 hours) – 20% discount
- 350 Credits (175 hours) – 25% discount
Credits can be used flexibly across a range of services, allowing you to plan and deliver improvements when you need them.
What You Can Achieve with Alemba Professional Services
Alemba’s consultancy team combines practical experience, service management expertise, and deep ASM product knowledge to help you design, optimise, and evolve your service delivery.
With Professional Services credits, you can:
- Extend ASM beyond IT into HR, Finance, Facilities, Procurement, and other departments
- Design and implement structured, ITSM best-practice processes
- Improve process maturity across incident, request, change, problem, and knowledge management
- Optimise workflows, forms, and analyst experiences
- Enhance self-service portals and service catalogues
- Automate approvals, routing, fulfilment, escalations, and notifications
- Strengthen governance, compliance, and auditability
- Improve SLA performance, KPIs, dashboards, and reporting
- Build or enhance your CMDB for better visibility and control
- Integrate ASM with third-party systems and business data sources
- Deliver administrator mentoring, training, and knowledge transfer
- Define practical roadmaps for continual service improvement
- Introduce smarter automation and AI-driven enhancements
Learn more about our broader Professional Services offering.
Why Use Credit Bundles?
Professional Services credits provide a simple way to plan and deliver improvements without the need for multiple individual statements of work.
- discounted rates for larger bundles
- flexibility to prioritise projects as needs evolve
- faster access to Alemba consultancy expertise
- consistent approach to ongoing service improvement
- better long-term value from your ASM investment
Who This Is For
Professional Services credit bundles are ideal for:
- existing ASM customers looking to optimise and expand their platform
- teams planning service improvement initiatives
- organisations extending ASM into new departments
- customers looking to improve automation, reporting, or governance
- teams needing expert guidance without committing to large, fixed projects
Talk to Alemba
Whether you already have a specific project in mind or are looking for guidance on where to focus next, Alemba can help you prioritise and deliver meaningful improvements.
Ready to get started?
Speak to your regional Technical Account Manager:
UK & EU
Chris Forster [email protected]
North America
Tom Kingsley [email protected]
Australia & New Zealand
Rochelle McLaughlin [email protected]
Frequently Asked Questions
What are Professional Services credits?
Credits are prepaid consulting hours that can be used flexibly across Alemba Professional Services to support ASM optimisation, process improvement, and service expansion.
How can credits be used?
Credits can be used for a wide range of activities including process design, automation, integration, reporting, training, and platform optimisation.
Do credits expire?
Credits expire one year from the date of purchase.
Do I need a defined project to purchase credits?
No, many customers purchase credits to support ongoing improvement and prioritise work over time.