Alemba Service Manager (ASM) is a focused ITSM and enterprise service management platform, and a strong Ivanti alternative for organizations that want enterprise capability with greater usability, zero-code configuration, strong governance and a lower total cost of ownership. Ivanti offers depth across endpoint, security and IT operations. ASM concentrates on service management, so it fits when service delivery, not an endpoint estate, is the priority.
Ivanti is a strong platform, particularly for organizations aligned with its endpoint and security ecosystem. But during evaluation, or after implementation, some common questions come up about how manageable, extensible and sustainable that capability is in day-to-day service management.
As platforms grow, keeping consistent adoption across IT and business teams can become harder without specialist support.
Variation in configuration and usage can lead to inconsistent workflows and reduced standardization across teams.
Ongoing management, updates and configuration can require significant internal effort and technical oversight.
Ivanti is strong in IT and adjacent endpoint and security areas, but has more limited out-of-the-box support for broader ESM use cases.
Where service processes change often, process owners want to configure the platform themselves rather than depend on specialists.
Beyond licensing, cost includes implementation, administration and ongoing maintenance across the wider platform and ecosystem.
Cherwell Service Management reaches end of life on December 31, 2026 and, now owned by Ivanti, customers are being guided toward Ivanti Neurons. ASM gives Cherwell users a proven migration path and the freedom to choose their own future.
A balanced view of where each platform is strongest, so you can match the choice to your priorities.
| Capability | Alemba Service Manager (ASM) | Ivanti |
|---|---|---|
| Platform focus | Dedicated ITSM and enterprise service management platform | Strong in IT, endpoint, security and IT operations, through the Ivanti Neurons ecosystem |
| Configuration model | Zero-code, drag-and-drop configuration designed for process owners | No-code supported, but configuration and maintenance often need technical oversight |
| Ease of use | Intuitive, role-based interface for everyday teams | Capable, but can be more complex in day-to-day use |
| Enterprise service management | Built to extend beyond IT to HR, finance and facilities without added complexity | More limited ESM support out of the box |
| Automation | Practical, accessible automation that operational teams can maintain | Strong automation, often more technical to implement and manage |
| Reporting & dashboards | Real-time dashboards and AI-driven reporting with broad access, no per-user licensing | Strong ITSM dashboards, more limited ESM reporting |
| Security, compliance & governance | ISO 27001 and Cyber Essentials Plus certified, role-based access, full audit trails, WCAG 2.2 AA, PinkVERIFY® verified | Strong security tooling within the Ivanti ecosystem |
| Deployment | Cloud or on-premises, with flexibility over hosting and data residency | Cloud, on-premises or hybrid |
| Total cost of ownership | Lower and more predictable, including license-free portal access | Variable, with ongoing administration and ecosystem considerations |
| Best suited for | Focused, configurable, governed ITSM and ESM | Organizations invested in the endpoint, security and Neurons ecosystem |
Alemba Service Manager vs Ivanti, capability comparison
Book a tailored 30-minute demo and see how Alemba Service Manager handles the ITSM and ESM processes that matter most to your team, based on how you work today. No obligation, no generic pitch.
Alemba Service Manager is ITIL-aligned and independently verified through PinkVERIFY®. Can’t see the form? Email [email protected]
ASM is built for organizations that want ITSM and ESM at the center of their service strategy, with usability, governance and predictable cost.
ASM is a focused ITSM and ESM platform, not an endpoint and security suite with a service desk attached. Here is what that means in practice.
A zero-code, drag-and-drop approach lets process owners, not developers, design and manage workflows. That reduces reliance on specialists and keeps processes consistent over time.
ASM supports both ITSM and broader enterprise service management from the outset, without additional modules or major platform expansion.
Role-based access control, full audit trails and governed workflows, delivered by an ISO 27001 and Cyber Essentials Plus certified organization and independently verified through PinkVERIFY®. See our security accreditation.
Automation in ASM is designed to be usable and sustainable, so teams can implement and evolve workflows without unnecessary complexity or technical overhead.
Real-time dashboards and reporting with wide access across the organization, without per-user licensing, supporting better visibility and decisions at every level.
A license-free end-user portal, broad reporting access, less reliance on specialists and faster implementation keep ownership cost predictable as service management grows.
For regulated and public sector buyers, service management has to stand up to scrutiny. ASM is built to be governed, auditable and independently verified, so you can prove it rather than claim it.
Delivered by an ISO 27001 certified organization, with information security managed to a recognized standard.
Independently assessed cyber security controls, verified through hands-on technical audit.
Independent verification of ITIL-aligned process support, giving confidence in structure and governance.
Role-based access control, full audit trails, controlled approvals and WCAG 2.2 AA conformance across the platform.
From service catalog design and zero-code workflow configuration through to automation, reporting and enterprise service management.
Organizations in financial services, healthcare and government rely on ASM for governed, scalable service management.
Alemba Service Manager is reviewed by IT and service teams on G2 and Gartner Peer Insights.
ASM supports ITIL-aligned practices and is independently verified through PinkVERIFY® across 25 ITSM processes, giving confidence in process structure and governance.
View certification detailsAlemba Service Manager (ASM) is a strong Ivanti alternative for organizations that want enterprise ITSM and ESM with greater usability, zero-code configuration, strong governance and lower total cost of ownership, without tying service management to an endpoint and security ecosystem.
Ivanti and Ivanti Neurons offer depth across endpoint, security and IT operations. ASM is a focused ITSM and ESM platform with zero-code configuration, license-free self-service and strong governance, so it suits teams whose priority is service management rather than an endpoint and security estate.
Ivanti is capable, but some organizations find it more complex to configure and manage without specialist expertise. ASM is built around zero-code configuration and a role-based interface so process owners can maintain and adapt it themselves.
Alemba Service Manager is delivered by an ISO 27001 and Cyber Essentials Plus certified organization, with role-based access control, full audit trails and governed, controlled workflows, and it is independently verified through PinkVERIFY across 25 ITSM processes. It conforms to WCAG 2.2 AA.
Yes. Cherwell reaches end of life on December 31, 2026, and Ivanti is guiding customers toward Ivanti Neurons. ASM offers the flexibility Cherwell customers relied on with modern no-code configuration and a clear migration path, so you can choose your own future rather than being moved onto another platform. Read our Cherwell replacement guide.
Yes. ASM supports enterprise service management across HR, finance, facilities and other functions from one platform, with tailored workflows, forms, catalog items, permissions and reporting for each area.
ASM helps reduce total cost of ownership through a license-free end-user portal, broad reporting access without per-user licensing, zero-code configuration that reduces specialist dependency, and faster implementation and time to value.
ASM can be deployed in the cloud or on-premises, giving organizations flexibility over hosting, data residency and control.
Yes. ASM supports ITIL-aligned practices across incident, request, problem, change, release, knowledge, service level and configuration management, and is independently verified through PinkVERIFY across 25 ITSM processes.
Tell us a little about your environment and we’ll arrange a walkthrough tailored to your team. Most demos take around 30 minutes.
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