Connect service management with endpoint operations, in one connected, automated solution.
Alemba Endpoint Manager, powered by NinjaOne, is a NinjaOne integration that connects Alemba Service Manager (ASM) with NinjaOne’s endpoint management platform, giving IT teams a single, governed path from identifying an endpoint issue to resolving it. ASM contributes ITIL-aligned service management, workflow automation, approvals and an integrated CMDB; NinjaOne contributes endpoint visibility, monitoring, patch management, software deployment, scripting and secure remote support.
Alemba Endpoint Manager, powered by NinjaOne, brings IT service management and endpoint operations together within one connected, automated solution. It combines the ITIL-aligned service management, workflow automation, approvals, service-level management and integrated CMDB capabilities of Alemba Service Manager (ASM) with NinjaOne’s endpoint visibility, monitoring, patch management, software deployment, scripting and secure remote-support capabilities.
Together, these technologies help IT teams move efficiently from identifying an issue to resolving it, while maintaining operational control, clear accountability and a complete audit history. It’s a different integration to Alemba Discovery, powered by Lansweeper, which focuses on automated asset discovery for the CMDB — the two are designed to work well together.
Service management, workflows, approvals, SLAs, CMDB
Endpoint visibility, monitoring, patching, deployment, remote support
Bringing ITSM and endpoint management together removes the gap between spotting a problem and acting on it.
Endpoint information collected by Alemba Endpoint Manager can be made available directly within ASM, so analysts can associate incidents, requests, changes and tasks with the correct device or configuration item.
Analysts get instant access to relevant device information — ownership, operating system, status, installed software and endpoint health — without switching tools.
Alerts generated by Alemba Endpoint Manager can create or update ASM records, so the organization’s established prioritization, routing, escalation and service-level rules apply automatically.
Approved endpoint actions can be incorporated into ASM workflows, so resolution can start without an analyst switching to a separate console.
Results of endpoint actions are returned to ASM and recorded against the relevant service record — clear evidence of what happened, when, and who authorized it.
A software request submitted through the ASM self-service portal can follow the required approval process before Alemba Endpoint Manager deploys it automatically, with progress visible in one place.
Four steps connect what NinjaOne sees on the endpoint to what ASM does about it.
Device ownership, operating system, status, installed software and endpoint health become visible directly within ASM records and the CMDB.
An alert from Alemba Endpoint Manager can raise or update an incident, request or task, so ASM’s own routing, escalation and SLA rules take over from there.
Authorized actions — a remediation script, a software deployment, a patch — run from within the ASM workflow, under the customer’s own security policy.
What was done, when, and who authorized it is written back to the relevant ASM record, keeping change and incident history complete.
What’s available depends on the customer’s own configuration and security policies.
Every action is incorporated into ASM’s existing approval, routing and audit structure — endpoint management doesn’t bypass service management, it runs through it.
Alemba Endpoint Manager also helps maintain a more accurate CMDB: discovered endpoint information can be used to create or update configuration records, which ASM then relates to users, locations, business services and infrastructure dependencies.
Alemba Endpoint Manager, powered by NinjaOne, is an integration that connects Alemba Service Manager (ASM) with NinjaOne’s endpoint management platform, so IT teams can see, monitor and act on endpoints directly from their service management workflows, with a full audit trail of what happened and who authorized it.
NinjaOne is an endpoint management platform that gives IT teams visibility, monitoring, patch management, software deployment, scripting and secure remote support across managed devices.
Yes. Alemba is a NinjaOne partner, and Alemba Service Manager provides an out-of-the-box integration that works alongside an organization’s existing NinjaOne environment, so there is no need to replace or duplicate it. Alemba can work with the customer during implementation to configure the integration and map the relevant data and processes into ASM.
Yes. Alemba is an authorized NinjaOne reseller and partner, so customers can procure NinjaOne licensing alongside Alemba Service Manager through a single supplier, with Alemba handling licensing, deployment, integration and ongoing support.
Endpoint information collected by NinjaOne is made available within ASM, so analysts can associate incidents, requests, changes and tasks with the correct device. Alerts from NinjaOne can create or update ASM records, and authorized endpoint actions can be run from ASM workflows, with results returned to the relevant service record.
Yes. Alemba Discovery, powered by Lansweeper, automates IT asset discovery to populate the ASM CMDB. Alemba Endpoint Manager, powered by NinjaOne, adds live endpoint monitoring, alerting and remote management actions that can be triggered directly from ASM workflows. The two are complementary and can be used together.
No. Endpoint actions are incorporated into ASM’s no-code, graphical workflows, so process owners can configure approvals, routing and automation without developer dependency.
Depending on the customer’s configuration and security policies, authorized actions can include running approved remediation scripts, deploying or removing software, initiating patching or configuration activities, supporting secure remote diagnosis and resolution, and confirming whether an action completed successfully.
Combine Alemba Service Manager with Alemba Endpoint Manager, powered by NinjaOne, to reduce manual effort, improve data quality, accelerate resolution and deliver more proactive IT services.
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