Alemba is pleased to announce the appointment of Emily Taggart as the company’s new General Manager, marking the beginning of an exciting new chapter for the business.
Emily brings over eight years of experience at Alemba, most recently serving as Global PMO Manager. With a deep understanding of the business and its customers, Emily is known for her strong operational leadership and a clear focus on customer success, quality, and innovation.
“I’m incredibly proud to be taking on the role of General Manager at Alemba,” said Emily. “My goal is to build on our strengths by continuing to listen to our customers, understand their evolving needs, and deliver a service that consistently exceeds expectations. Together with our talented team, I’m looking forward to helping Alemba grow and thrive.”
The leadership change also sees Simon Nugent, who served as Alemba’s General Manager for almost 18 years, promoted within Volaris Group to the role of Group Manager. In this new capacity, Simon will oversee multiple businesses within the Volaris portfolio, including Alemba, ensuring continuity and strategic support at a high level.
“After two decades of working alongside a fantastic team and community at Alemba, I’m excited to step into a broader role within the Volaris Group,” said Simon. “Emily has played a key part in Alemba’s evolution, and I’m confident the company is in excellent hands under her leadership.”
Alemba remains independently operated under the Volaris Group, which follows an “acquire and hold” philosophy. This long-term approach ensures stability, autonomy, and ongoing investment in customer success rather than short-term gains.
With a renewed focus on continuous improvement, service excellence, and customer satisfaction, Alemba is well-positioned for its next phase of growth.
Alemba is a global IT Service Management (ITSM) software provider, offering powerful, scalable, and flexible enterprise service management solutions. Built on a deep foundation of customer engagement and technical expertise, Alemba Service Manager (ASM) helps organisations across healthcare, government, finance, utilities, and other sectors to streamline operations, improve service delivery, and drive digital transformation.
Volaris Group is a global group of vertical market software companies, operating over 200 businesses across a wide range of industries. Volaris acquires, strengthens, and grows mission-critical software companies, allowing them to remain operationally independent while benefiting from long-term strategic support. As part of Constellation Software Inc. (TSX: CSU), Volaris follows a “buy and hold” philosophy—committed to stability, innovation, and sustainable success.
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