Alemba Service Manager Now Certified for 18 PinkVERIFY Processes

Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes:

• Service Continuity Management
• Service Financial Management
• Capacity and Performance Management

Alemba Service Manager is now PinkVERIFY-certified for the following 18 IT Service Management (ITSM) practices:

• Incident Management
• Problem Management
• Change Enablement
• Service Request Management
• Service Level Management
• Knowledge Management
• Service Configuration Management
• IT Asset Management
• Service Catalog Management
• Release Management
• Project Management
• Availability Management
• Service Validation and Testing Management
• Monitoring and Event Management
• Workforce and Talent Management
• Service Continuity Management
• Service Financial Management
• Capacity and Performance Management

PinkVERIFY is considered the world’s leading IT Service Management (ITSM) tool certification scheme and participating vendors are held to rigorous assessment standards.

In early 2023, Pink Elephant amended its assessment criteria to support multiple ITSM frameworks, as well as ISO/IEC 2000. This change reflects the integrated approach IT practitioners are now taking with the ITSM strategies, incorporating practices and technologies such as: Lean, Agile and Value Stream Mapping; Scrum; DevOps; machine learning; artificial intelligence; workflow automation; XLA; and organizational change management.

PinkVERIFY’s stamp of approval means that our customers can rest assured that Alemba Service Manager not only meets, but exceeds, the requirements of ITSM industry best practices.