Alemba Service Manager has achieved PinkVERIFY® certification for 25 IT service management processes, extending its position as the most independently certified ITSM platform available today.
The certification, awarded by Pink Elephant, recognizes Alemba’s continued investment in independently assessed ITSM best practices and its focus on delivering proven, auditable service management capabilities for enterprise and public sector organizations.
PinkVERIFY® is a globally recognized independent certification program operated by Pink Elephant, assessing how well tools align with independently defined ITSM best-practice criteria.
Achieving certification across 25 processes demonstrates that Alemba Service Manager meets stringent functional criteria across core and extended IT service management disciplines, helping organizations reduce risk, improve auditability, and standardise service delivery.
The increase to 25 PinkVERIFY®-certified processes reflects Alemba’s ongoing investment in product development, driven by customer requirements in complex, regulated environments.
Organizations using Alemba Service Manager benefit from:
“PinkVERIFY® certification is awarded following an independent assessment against defined best-practice criteria,” said David Ratcliffe, President of Pink Elephant. “Alemba Service Manager has demonstrated alignment across 25 IT service management processes, reflecting a broad and mature approach to ITSM capability.”
“Achieving PinkVERIFY® certification for 25 processes is an important milestone for Alemba,” said Emily Taggart, General Manager, at Alemba. “Our customers operate in highly complex environments where proven, independently validated service management capabilities matter. This certification reflects our long-term commitment to quality, transparency, and practical ITSM that works at enterprise scale.”
Alemba Service Manager is used by enterprise and public sector organizations worldwide to support IT service management, enterprise service management, and regulated service environments.
PinkVERIFY® certification provides added assurance for organizations that require independently validated tools to support audit, compliance, and operational resilience.
Alemba is a global provider of enterprise-grade IT Service Management software. Trusted by customers in healthcare, government, finance, and utilities, Alemba Service Manager (ASM) offers powerful, flexible, and user-friendly tools for managing IT services and digital workflows. With a strong focus on customer success and independently validated ITSM best practices, Alemba helps organizations drive efficiency, improve service quality, and support digital transformation initiatives.
Learn more at www.alemba.com
With over 40 years of experience, Pink Elephant is a global leader and innovator in IT service management (ITSM) education, consulting, and certification. A pioneer in the field, Pink Elephant launched the world’s first ITSM certification course and has since trained nearly one million IT professionals worldwide.
Pink Elephant is also the creator of PinkVERIFY® – the industry’s most trusted and independent assessment of ITSM software. Combined with a robust portfolio of training and advisory services, Pink Elephant continues to help organizations align IT with business goals, improve service quality, and achieve operational excellence.
Visit www.pinkelephant.com for more information.
Q: How many PinkVERIFY® processes is Alemba Service Manager certified for? A: As of 19 January 2026, Alemba Service Manager is certified for 25 PinkVERIFY® ITSM processes.
Q: What are the 25 PinkVERIFY® processes Alemba Service Manager is certified for? A: Alemba Service Manager is now PinkVERIFY® certified for the following ITSM processes:
Q: Who awards PinkVERIFY® certification? A: PinkVERIFY® certification is awarded by Pink Elephant, an independent IT service management authority.
PinkVERIFY® is a registered trademark of Pink Elephant.
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