Alemba is proud to announce that Alemba Service Manager (ASM) has been officially certified by Pink Elephant for 22 ITSM processes – the highest number of PinkVERIFY® certified processes of any IT Service Management (ITSM) solution provider in the world.
PinkVERIFY® is an internationally respected assessment programme run by Pink Elephant, the global authority on ITSM best practices. The certification evaluates ITSM tools against stringent functional criteria aligned with recognized ITSM best practices.
This significant achievement reinforces ASM’s position as a powerful, flexible platform that supports the complex needs of enterprise IT teams.
“This is a huge milestone for Alemba and a testament to the dedication and innovation of our team,” said Emily Taggart, General Manager of Alemba. “We’ve always designed ASM to deliver process maturity and real-world impact for our customers. Achieving 22 certified processes not only confirms our commitment to ITSM excellence, but also gives our customers confidence that they're investing in a robust, future-ready platform.”
With PinkVERIFY® certification across a broad spectrum of ITSM disciplines – including Incident, Problem, Change, Request Fulfilment, Knowledge, CMDB, and more – ASM empowers IT teams to streamline operations, improve service quality, and drive digital transformation.
David Ratcliffe, President of Pink Elephant added: “Alemba has demonstrated an exceptional level of process capability. Reaching PinkVERIFY® status for 22 processes is a rare and impressive accomplishment, highlighting Alemba’s focus on aligning its software with best practices and delivering consistent value to its customers.”
This certification further enhances Alemba’s ability to serve highly regulated industries such as healthcare, local government, finance, and utilities – providing independent assurance of ASM’s ITIL-aligned functionality.
Explore the full PinkVERIFY® directory here:
https://www.pinkelephant.com/en-US/pinkverify/pinkverify-certification
Alemba is a global provider of enterprise-grade IT Service Management software. Trusted by customers in healthcare, government, finance, and utilities, Alemba Service Manager (ASM) offers powerful, flexible, and user-friendly tools for managing IT services and digital workflows. With a strong focus on customer success and ITIL-aligned practices, Alemba helps organisations drive efficiency, improve service quality, and support digital transformation initiatives.
Learn more at www.alemba.com
With over 40 years of experience, Pink Elephant is a global leader and innovator in IT service management (ITSM) education, consulting, and certification. A pioneer in the field, Pink Elephant launched the world’s first ITSM certification course and has since trained nearly one million IT professionals worldwide.
Pink Elephant is also the creator of PinkVERIFY® – the industry’s most trusted and independent assessment of ITSM software. Combined with a robust portfolio of training and advisory services, Pink Elephant continues to help organizations align IT with business goals, improve service quality, and achieve operational excellence.
Visit www.pinkelephant.com for more information.
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