Alemba has been awarded places on the UK Government's G-Cloud 15 framework under Lot 2a, Infrastructure Software as a Service, and Lot 2b, Software as a Service, giving UK public sector organisations established routes to procure Alemba's cloud-based ITSM and enterprise service management software.
Request a demoThe appointment gives UK public sector organisations established procurement routes through which to access Alemba's cloud-based IT service management and enterprise service management solutions.
G-Cloud 15 is managed by the Government Commercial Agency (GCA), formerly Crown Commercial Service (CCS). The framework helps public sector organisations purchase cloud hosting, software and support services, providing access to a broad range of suppliers and cloud technologies through a quick and straightforward route to market.
Alemba has been awarded places under two G-Cloud 15 lots:
Lot 2a covers Infrastructure Software as a Service, or iSaaS, delivered through the cloud.
View Alemba's Lot 2a service listing →Lot 2b covers cloud-hosted Software as a Service applications, including Alemba's service management software.
View Alemba's Lot 2b service listing →The two listings allow public sector buyers to review the relevant service descriptions, pricing information, terms and procurement documentation for their requirements. The official G-Cloud 15 award notice identifies Lot 2a as Infrastructure Software as a Service and Lot 2b as Software as a Service.
G-Cloud 15 introduces a number of important changes from G-Cloud 14.
The framework has been established under the Procurement Act 2023 as a four-year open framework. It also enables call-off contracts to be awarded with or without further competition across all lots, giving public sector buyers additional options when selecting an appropriate procurement route.
Price, quality and social value were formally evaluated as part of the G-Cloud 15 award process. Under G-Cloud 14, price and social value information was submitted but was not evaluated in the same way at framework award stage.
For suppliers, this means providing clearer evidence of service quality, pricing and the social value outcomes they are committed to delivering. Social value responses are assessed on the quality of the proposed approach, including how commitments will be implemented, measured and reported.
G-Cloud 15 also introduces updated supplier assurance requirements, revised economic and financial standing checks, full prompt-payment compliance and updated technical ability requirements.
Alemba Service Manager provides a flexible platform through which organisations can manage IT services and extend consistent service delivery processes across other business functions.
Its IT service management capabilities include:
The platform can also be used to support enterprise service management processes across departments such as HR, facilities, finance, payroll and procurement.
This allows public sector organisations to bring services, workflows and information together within one platform, helping teams reduce repetitive administration, improve visibility and deliver more consistent experiences to employees and service users.
Public sector organisations frequently need to manage high service volumes, complex approval processes, regulatory responsibilities and a wide range of internal and external users.
Alemba Service Manager can be configured around each organisation's processes rather than forcing teams to adopt a rigid, standardised operating model. Its automation, reporting, self-service and integration capabilities help organisations improve operational control while continuing to adapt their services over time. Alemba is PinkVERIFY certified and holds ISO 27001 and Cyber Essentials Plus, supporting the assurance expectations of public sector procurement.
Alemba already supports organisations across local government, healthcare, education and other highly regulated environments.
"Being awarded places on G-Cloud 15 across both Lot 2a and Lot 2b is an important milestone for Alemba and our continued work with the UK public sector.
"Public sector organisations need service management technology that can support complex operational requirements while remaining adaptable and straightforward for the people using it. G-Cloud 15 provides established procurement routes through which organisations can access Alemba's ITSM and enterprise service management capabilities.
"The framework's increased focus on quality, pricing and demonstrable social value also reflects the importance of delivering measurable, long-term outcomes for public sector customers."
Emily Taggart, General Manager, Alemba · LinkedIn
Public sector buyers can review Alemba's service descriptions, pricing and procurement documentation through the relevant G-Cloud 15 listings.
To discuss your service management requirements or arrange a demonstration of Alemba Service Manager, contact the Alemba team.
Talk to AlembaAlemba is a specialist provider of IT service management and enterprise service management software.
Alemba Service Manager helps organisations improve service delivery through configurable workflows, automation, self-service, reporting and integration. The platform supports IT service management as well as wider service processes across departments including HR, facilities, finance, payroll and procurement.
Alemba works with organisations across government, healthcare, education, financial services, utilities and other complex service environments.
Yes. Alemba has been awarded places on the G-Cloud 15 framework under Lot 2a for Infrastructure Software as a Service and Lot 2b for Software as a Service.
Alemba is listed under:
These are the official names used for the two G-Cloud 15 service categories.
G-Cloud 15 is a UK Government framework that helps public sector organisations procure cloud hosting, software and support services. It is managed by the Government Commercial Agency (GCA), formerly Crown Commercial Service, and was established under the Procurement Act 2023.
Lot 2a covers Infrastructure Software as a Service, while Lot 2b covers cloud-hosted Software as a Service applications.
Buyers should review Alemba's individual service definitions to identify the listing that best matches their requirements.
Alemba Service Manager supports IT service management processes including incident, request, problem, change, knowledge and configuration management.
It can also support enterprise service management workflows across functions such as HR, facilities, finance, payroll and procurement.
G-Cloud 15 is an open framework established under the Procurement Act 2023. Price, quality and social value were evaluated during the framework award process, and buyers can use call-off routes with or without further competition across all lots.
Public sector buyers can review Alemba's service definitions, pricing and procurement information through its Lot 2a and Lot 2b G-Cloud 15 listings. Buyers should then follow their organisation's procurement policies and the applicable G-Cloud 15 call-off procedure.
Review Alemba's Lot 2a and Lot 2b listings, or speak to the team about your service management requirements and arrange a demonstration of Alemba Service Manager.
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