Alemba Showcases Seamless ServiceNow Integration with New Customer Demo

We’re excited to share a new demo video highlighting the power of our ServiceNow Connector, featuring real-world use by Barts Health NHS Trust.

This integration enables teams using Alemba Service Manager (ASM) to collaborate in real time with departments and suppliers working in ServiceNow. The result is faster service delivery and a more unified support experience.

“More and more of our customers are finding value in extending their service capabilities without the cost and complexity of replacing existing systems,” said Emily Taggart, CEO of Alemba. “Our integration with ServiceNow helps them do just that. It enables true cross-platform collaboration, reduces ticket duplication, and speeds up resolution times.”

Delivering Results for Barts Health NHS Trust

Barts Health NHS Trust, one of the largest NHS trusts in the UK, is successfully using the connector to streamline support between internal ASM teams and external suppliers who work in ServiceNow. This approach allows them to maintain a single point of contact for users while delivering joined-up service behind the scenes.

“Our goal was to improve collaboration and reduce delays caused by manual updates between systems,” said a spokesperson from Barts. “With this integration, teams on both platforms can work together more effectively, with visibility of all relevant updates, tasks and communications - without switching tools.”

Key Integration Features include:

• Real-time syncing of Incidents, Problems, Requests and Tasks
• Custom field mapping across systems, including notes, statuses, attachments and priorities
• Reduced licensing costs by extending access to ServiceNow data without requiring additional fulfiller licenses
• Full support for both Alemba Cloud and on-prem deployments

Watch the Demo

Our latest video offers a clear, visual walkthrough of the ServiceNow Connector in action. It shows how organisations can break down silos and accelerate IT support across platforms.

About Alemba

Alemba is a global ITSM software provider dedicated to helping organisations streamline and automate IT service delivery. Alemba Service Manager (ASM) is an enterprise-grade platform used across healthcare, government and commercial sectors to drive efficiency and improve service outcomes. For more information, visit alemba.com.

About Barts Health NHS Trust

Barts Health NHS Trust is one of the largest NHS trusts in the UK. It delivers specialist and community healthcare services to more than 2.5 million people across East London and is committed to modernising its IT infrastructure to support safe, effective patient care.

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