APS Bank harnesses Alemba Service Manager's powerful automation to make employee on-boarding and management quick and simple, reducing the requirement for repetitive tasks and minimizing human error.
See how Alemba Service Manager makes employee on-boarding and management easy for APS Bank.
APS Bank, a leading European financial institution, has partnered with Alemba since 2020 to enhance their IT service management (ITSM) processes. The primary goal was to create a consistent, scalable way for the bank to engage with IT, ensuring clarity in service expectations and performance measures. A significant focus was placed on the ITSM software streamlining employee onboarding and management processes to maintain high levels of security and diligence around personal and financial data.
ASM is utilized by all employees at APS Bank, spanning multiple departments such as IT, Customer Service, Estates, and HR. The ITSM system supports numerous IT management services for end users and IT support staff across the bank.
APS Bank, established in Malta in 1910, is predominantly owned by the Archdiocese of Malta and Gozo. The bank provides a full range of personal and corporate banking services, including savings accounts, home loans, personal loans, and wealth management through its subsidiary, APS Funds Sicav p.l.c. Incorporated as a private limited company in 1970 and granted a commercial banking license in 1990, APS Bank has significantly expanded its operations. It now employs over 700 staff at its head office in Birkirkara (Swatar) and operates eleven branches across Malta and Gozo. The bank is recognized for its ethical banking practices and strong commitment to corporate social responsibility, supporting local culture, art, and charitable causes.
Te Herenga Waka - Victoria University of Wellington uses IT Service Management tool, Alemba Service Manager (ASM), to streamline ITSM, enhance customer satisfaction, and achieve process efficiencies across multiple departments.
A New Zealand Government agency partnered with Alemba to enhance their IT service management (ITSM) capabilities, transforming their operations into a fully functional enterprise service management platform. Alemba Service Manager helped the agency streamline workflows, increase automation, and efficiently manage service requests for multiple agencies while maintaining a shared services model.
Luton Borough Council (LBC) successfully transitioned their IT support back in-house, implementing Alemba Service Manager (ASM) to streamline and enhance their IT Service Management processes.
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APS Bank harnesses Alemba Service Manager's powerful automation to make employee on-boarding and management quick and simple, reducing the requirement for repetitive tasks and minimizing human error.
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