Keep pace with business demands through rapid service request fulfilment.
Enable end users to log calls and requests and place orders via an easy-to-use, fully brandable self-service portal. At no additional cost!
Automate all your business processes with a simple drag-and-drop workflow builder.
Ensure smooth business operations and improved productivity by managing the entire lifecycle of incidents.
Prevent problems, eliminate recurring incidents, and minimize the impact of incidents on your business.
Automate normal, standard and emergency RFCs and CAB approvals and determine the impact of changes on your infrastructure.
Built-in support for SLAs, OLAs and UCs ensures that your services are delivered to agreed targets.
Allow analysts and end users to get the right information at the right time with an integrated knowledge base and suggested knowledge functionality.
Allow users to chat to analysts in real-time via the self-service portal.
Manage and monitor your teams’ current commitments, making the best use of analysts’ skills, and getting the work done more efficiently.
Keep track of your services and assets and the relationships between them. Simulate outages, dependencies and find causes to potential issues.
Alemba’s powerful integration platform makes it easy to use your Alemba Service Manager system to interact with third-party applications and technologies.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.
The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.