Alemba - IT Service Management
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PinkVerified for 13 ITSM Processes

Request Management

Keep pace with business demands through rapid service request fulfilment.

Self Service Portal

Enable end users to log calls and requests and place orders via an easy-to-use, fully brandable self-service portal. At no additional cost!

Workflow Management

Automate all your business processes with a simple drag-and-drop workflow builder.

Incident Management

Ensure smooth business operations and improved productivity by managing the entire lifecycle of incidents.

Problem Management

Prevent problems, eliminate recurring incidents, and minimize the impact of incidents on your business.

Change Management

Automate normal, standard and emergency RFCs and CAB approvals and determine the impact of changes on your infrastructure.

Service Level Management

Built-in support for SLAs, OLAs and UCs ensures that your services are delivered to agreed targets.

Knowledge Management

Allow analysts and end users to get the right information at the right time with an integrated knowledge base and suggested knowledge functionality.

Chat

Allow users to chat to analysts in real-time via the self-service portal.

Resource Management

Manage and monitor your teams’ current commitments, making the best use of analysts’ skills, and getting the work done more efficiently.

CMDB Management

Keep track of your services and assets and the relationships between them. Simulate outages, dependencies and find causes to potential issues.

Connectors

Alemba’s powerful integration platform makes it easy to use your Alemba Service Manager system to interact with third-party applications and technologies.

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Calling all users!

23 Mar 2020

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Coronavirus statement

20 Mar 2020

In these difficult times, Alemba will be ensuring its ability to support our customers, giving priority to those in Healthcare and Local Government and the organisations that support them.