Frimley Health NHS Foundation Trust revolutionized IT Service Management with Alemba Service Manager, streamlining workflows, enhancing efficiency, and driving digital transformation.
Frimley Health NHS Foundation Trust (FHFT) partnered with Alemba to modernize their IT Service Management (ITSM) system. By implementing Alemba Service Manager (ASM), FHFT transitioned from an outdated tool to a cutting-edge ITSM solution, enabling improved process maturity, efficiency, and scalability. With over 10,000 end users and plans for future expansion, the Trust is reaping the benefits of streamlined workflows, enhanced user engagement, and better service delivery.
FHFT faced significant challenges with their legacy ITSM tool, which had suffered from years of underinvestment. Issues included:
“Working with our consultant, Kate, has been a great experience. Her extensive knowledge of the product and her guidance on best practices have been invaluable. This collaborative approach has been instrumental in shaping the project's success.”
The Trust sought a modern ITSM platform to address these issues, align with NHS objectives, and pave the way for collaboration across departments.
FHFT selected ASM to replace their outdated ITSM tool and support their digital transformation goals. ASM provided built-in workflows for incident, problem, change, and service request management, enabling the Trust to:
Chris Topping, Senior IT Operations Manager, praised the partnership:
"Working with our consultant, Kate, has been a great experience. Her extensive knowledge of the product and her guidance on best practices have been invaluable. This collaborative approach has been instrumental in shaping the project's success."
Alemba’s adaptability and strong communication ensured any challenges during implementation were promptly addressed, instilling confidence in the Trust’s decision to partner with Alemba.
Frimley Health NHS Foundation Trust provides acute services to over 800,000 people across Berkshire, Hampshire, Surrey, and beyond.
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Frimley Health NHS Foundation Trust revolutionized IT Service Management with Alemba Service Manager, streamlining workflows, enhancing efficiency, and driving digital transformation.
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