Te Herenga Waka - Victoria University of Wellington uses IT Service Management tool, Alemba Service Manager (ASM), to streamline ITSM, enhance customer satisfaction, and achieve process efficiencies across multiple departments.
ASM has been used by the Digital Solutions team within the University for many years to enhance service desk efficiency and user experience.
Recognizing its broader potential Digital Solutions expanded the scope of our existing service portal within ASM to create an enterprise customer service management portal. The new portal includes forms and smart workflows across several University departments, streamlining processes to digitally log and fulfil requests for service. It includes offerings such as purchasing or moving computer hardware or office furniture, requesting taxi cards or University credit cards, and reporting health and safety incidents or hazards.
The creation of an enterprise customer service management portal with ASM has been invaluable in simplifying administrative tasks, improving data accuracy, and boosting overall efficiency. This allows staff to focus more on important projects and assisting students.
265 Analysts. 3000 end users. ASM ITSM tool utilized across HR, IT, Facilities, Legal, Health and Safety and Finance departments.
Victoria University of Wellington, established in 1897, is one of the most prestigious tertiary institutions in New Zealand, holding a QS Five Stars Plus rating. Serving 17,000 students and 2,200 staff, its IT department leverages Alemba Service Manager to streamline services.
Te Herenga Waka - Victoria University of Wellington uses IT Service Management tool, Alemba Service Manager (ASM), to streamline ITSM, enhance customer satisfaction, and achieve process efficiencies across multiple departments.
A New Zealand Government agency partnered with Alemba to enhance their IT service management (ITSM) capabilities, transforming their operations into a fully functional enterprise service management platform. Alemba Service Manager helped the agency streamline workflows, increase automation, and efficiently manage service requests for multiple agencies while maintaining a shared services model.
Luton Borough Council (LBC) successfully transitioned their IT support back in-house, implementing Alemba Service Manager (ASM) to streamline and enhance their IT Service Management processes.
Worcestershire County Council enhances IT service delivery and efficiency using Alemba's IT Service Management solution, Alemba Service Manager (ASM), benefiting 5,000 customers and 100 analysts.
APS Bank harnesses Alemba Service Manager's powerful automation to make employee on-boarding and management quick and simple, reducing the requirement for repetitive tasks and minimizing human error.
Barts Health NHS Trust launched a long-term project with the goal of developing the maturity of its IT processes and significantly evolved their use of Alemba Service Manager to meet this objective.
With Alemba Service Manager, the Thirteen Housing IT team was now able to visually show the automated process, from the initial email through to the creation of requests, the completion of tasks and the final outcome of granting or revoking access to equipment such as company laptops.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
For a newly-trimmed Service Desk department, coping with over 200 analysts across 16 divisions as diverse as payroll and motor vehicles was a big ask. That was, until they used Alemba Service Manager + vRealize Orchestrator to automate their Active Directory updates.
Dumfries and Galloway Council is the third largest in Scotland and serves a population of almost 150,000 people. The Council’s IT team consists of 75 members, three of which are dedicated help desk technicians that support 3,000 corporate users, 3,000 school network users and 4,500 devices in offices and remote locations.
Founded in 1883 Cardiff University boasts 6000 staff members and 28 000 students across two main campuses, three colleges and 27 schools.
Barnardo’s is a British charity that works to protect, nurture and provide opportunities for the most vulnerable children and young people. It works directly with 240,000 children, young people and families every year and runs more than 960 vital services across the UK.
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