Alemba has a star rating of 4.4 out of 5 on Gartner Peer Insights in the Service & Support category in the IT Service Management Tools market as of the date of this article.
Gartner Peer Insights is Gartner’s platform for ratings and reviews of enterprise technology solutions by end-user professionals for end-user professionals. It is aimed at helping consumers make informed purchasing decisions in the IT software market.
“At Alemba we are very serious about customer feedback. Unbiased reviews such as the ones submitted via Gartner Peer Insights are extremely valuable to us, as it helps us pinpoint ways to improve our product and service delivery,” says Simon Nugent, Alemba CEO. “We are very pleased with our excellent rating on Gartner Peer Insights and will continue to focus on delivering top-quality services and innovative solutions to our customers.”
Reviews for Alemba Service Manager (previously vFire), Alemba’s flagship IT Service Management solution, have been submitted by users working in a variety of industries across the globe, including Education, Government, Services, Energy and Utilities and Manufacturing. Below are a few extracts from recent reviews by Alemba Service Manager users on Gartner Peer Insights:
“I recently moved service desk ticketing, asset management, change management, ITIL to vFire and am enjoying the flexibility and great capabilities I am able to have now with it. I love the SD ticketing feature specifically and it's getting some great use. My clients also have notice the quickness of the tool and my responsiveness has gone up.”
“I've always found the Alemba support and account management teams to be very responsive and willing to support us with any problems that we've had.”
“Excellent IT Service Management tool. It's used by a lot of our teams across IT and non-IT and have only started to work with automated workflows.”
“vFire has been our tool of choice for managing changes and issues successfully for a number of years.”
“The team at Alemba are very customer focused and a fantastic team to work with to deliver desired outcomes and results.”
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.