Problem Management

Alemba Service Manager provides:

• real-time trend analysis of Incident data for proactive Problem Management.
• tracking, by linking and cloning Incidents, Problems and Known Errors.
• automatic priority recalculation for Problems with linked Incidents.
• cascading closure of linked Known Errors, Problems or Incidents following resolution.
• integration with Known Error and Change Management Processes.
• proactive Problem Management, solving Problems before Incidents occur.
• the ability to automatically log Calls and Requests based on events in your IPK and workflow activity.