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Problem Management

Problem Management proactively identifies the root cause of Incidents and takes action to resolve the situation. This significantly reduces both the number of recurring issues reported to the Service Desk and the associated impact on your business.

Proactively solve problems before Incidents occur

AI Ops in Action

ITSM Review Best in Class

Business benefits

  • Fewer Incidents logged over time
  • Lower impact of Incidents on business operations
  • An efficient and cost-effective Service Desk

Alemba Service Manager provides:

  • real-time trend analysis of Incident data for proactive Problem Management.
  • tracking, by linking and cloning Incidents, Problems and Known Errors.
  • automatic priority recalculation for Problems with linked Incidents.
  • cascading closure of linked Known Errors, Problems or Incidents following resolution.
  • integration with Known Error and Change Management Processes.
  • proactive Problem Management, solving Problems before Incidents occur.
  • the ability to automatically log Calls and Requests based on events in your IPK and workflow activity.

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

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IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

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