Problem Management proactively identifies the root cause of Incidents and takes action to resolve the situation. This significantly reduces both the number of recurring issues reported to the Service Desk and the associated impact on your business.
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IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.
Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes:
