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Event Management

Event Management allows organizations to consolidate their third party monitoring tools into Alemba Service Manager.

Through the configuration of business and technical rules, third party alerts can be recorded as a meaningful action for your IT staff.

Business benefits

  • Reduced manual processing
  • Proactive notification of IT Staff of potential Problems
  • Reduced Service Desk load
  • Informed first call response
  • Reduced resolution time

Alemba Service Manager provides:

  • automatic creation of Incidents or Problems in response to operational events.
  • event filtering based on any available attributes.
  • map attributes.
  • automatic creation of outages on impacted Configuration Items and Services.

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

07 Nov 2024

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

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