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Event Management

Event Management allows organizations to consolidate their third party monitoring tools into Alemba Service Manager.

Through the configuration of business and technical rules, third party alerts can be recorded as a meaningful action for your IT staff.

Business benefits:

  • Reduced manual processing
  • Proactive notification of IT Staff of potential Problems
  • Reduced Service Desk load
  • Informed first call response
  • Reduced resolution time

Alemba Service Manager provides:

  • automatic creation of Incidents or Problems in response to operational events.
  • event filtering based on any available attributes.
  • map attributes.
  • automatic creation of outages on impacted Configuration Items and Services.

Want to see what Alemba Service Manager can do?

Request a Demo

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

Emerging Trends in ITSM Webinar: Highlights

04 Mar 2024

Alemba’s recent webinar on Emerging Trends in ITSM provided valuable insights into key industry developments.