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Event Management

Event Management allows organizations to consolidate their third party monitoring tools into Alemba Service Manager.

Through the configuration of business and technical rules, third party alerts can be recorded as a meaningful action for your IT staff.

Business benefits:

  • Reduced manual processing
  • Proactive notification of IT Staff of potential Problems
  • Reduced Service Desk load
  • Informed first call response
  • Reduced resolution time

Alemba Service Manager provides:

  • automatic creation of Incidents or Problems in response to operational events.
  • event filtering based on any available attributes.
  • map attributes.
  • automatic creation of outages on impacted Configuration Items and Services.

Want to see what Alemba Service Manager can do?

Request a Demo

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.