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Change & Release Management

Change & Release Management in Alemba Service Manaer has PinkVERIFY™ accreditation

The aim of Change and Release management is to minimize disruption to your business.

The processes ensure that standard steps are used for the planning, approval, execution and control of modifications to an operating environment and facilitate the introduction of software and hardware releases into managed IT environments.

Business benefits:

  • Managed risk to stabilize and protect the business from outages
  • Improved reliability and responsiveness of IT services and processes
  • Fewer and better Changes and Releases leading to a reduction of re-work and duplicated effort
  • Improved productivity and service quality

Alemba Service Manager provides:

  • advanced automated workflow capabilities for clear definition of complex processes.
  • visual representation of the various tasks required to complete a Request.
  • flexibility to map any ITIL process with advanced workflow features.
  • the ability to schedule regular, recurring Requests.
  • visibility of a Forward Schedule of Change via the Alemba Service Manager Self Service Portal.
  • specialized approval tasks that can be actioned by a customer via the Alemba Service Manager Self Service Portal.
  • automatic notifications of progress updates to the interested parties
  • timely Changes and Releases. Operational Level Agreements and Underpinning Contracts can be applied to tasks and approvals.
  • full integration between Change, Release, Configuration and Problem Management processes.
  • automated integration from workflow processes to keep your CMDB up to date.
Sophisticated workflow engine

Sophisticated workflow engine - Map your business processes within Alemba Service Manager using the workflow engine and a diverse palette of task items

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Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.

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ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

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