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Change & Release Management

The aim of Change and Release management is to minimize disruption to your business.

The processes ensure that standard steps are used for the planning, approval, execution and control of modifications to an operating environment and facilitate the introduction of software and hardware releases into managed IT environments.

Business benefits

  • Managed risk to stabilize and protect the business from outages
  • Improved reliability and responsiveness of IT services and processes
  • Fewer and better Changes and Releases leading to a reduction of re-work and duplicated effort
  • Improved productivity and service quality

Alemba Service Manager provides:

  • advanced automated workflow capabilities for clear definition of complex processes.
  • visual representation of the various tasks required to complete a Request.
  • flexibility to map any ITIL process with advanced workflow features.
  • the ability to schedule regular, recurring Requests.
  • visibility of a Forward Schedule of Change via the Alemba Service Manager Self Service Portal.
  • specialized approval tasks that can be actioned by a customer via the Alemba Service Manager Self Service Portal.
  • automatic notifications of progress updates to the interested parties
  • timely Changes and Releases. Operational Level Agreements and Underpinning Contracts can be applied to tasks and approvals.
  • full integration between Change, Release, Configuration and Problem Management processes.
  • automated integration from workflow processes to keep your CMDB up to date.
Sophisticated workflow engine

Sophisticated workflow engine - Map your business processes within Alemba Service Manager using the workflow engine and a diverse palette of task items

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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25 PinkVERIFY Processes

21 Jan 2026

Alemba Service Manager has achieved PinkVERIFY® certification for 25 IT service management processes, extending its position as the most independently certified ITSM platform available today.

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What is an ITSM Tool?

30 Jan 2025

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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