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Self-service Customer Portal

Self-service Customer Portal in Alemba Service Manaer has PinkVERIFY™ accreditation

At Alemba we understand that effective communication between the IT Department and its end users is essential to the success of any organization. Designed with user engagement in mind, Alemba Service Manager Customer Portal offers a modern, attractive interface that is highly intuitive.

Business benefits:

  • Effective communication between Service Desk and customer base
  • Efficient cost and resource management
  • Improved customer satisfaction
  • Fewer calls, improving the efficiency of the Service Desk
  • Fewer logged Incidents by promotion of Knowledge Bank articles.

Alemba Service Manager provides:

  • self-service logging for your customers.
  • a Knowledge Bank, making it easier to find solutions to known issues
  • a recognizable and intuitive Shopping Cart function
  • Service Desk performance statistics with customer friendly dashboards
  • review of Major Incidents affecting the customer organization
  • up-to-date, relevant News Bulletins.
  • the ability to personalize the Alemba Service Manager Portal to reflect corporate branding.
Alemba Service Manager - Self Service Customer Portal

Alemba Service Manager - Self Service Customer Portal

Shopping for IT services has never been easier

Shopping for IT services has never been easier - As part of your Service Lifecycle Management, publish your services in a catalog which can be accessed by users.

Want to see what Alemba Service Manager can do?

Request a Demo

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM certified for 9 ITIL 4 processes

09 Sep 2021

Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.