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Self-service Customer Portal

At Alemba we understand that effective communication between the IT Department and its end users is essential to the success of any organization. Designed with user engagement in mind, Alemba Service Manager Customer Portal offers a modern, attractive interface that is highly intuitive.

Business benefits

  • Effective communication between Service Desk and customer base
  • Efficient cost and resource management
  • Improved customer satisfaction
  • Fewer calls, improving the efficiency of the Service Desk
  • Fewer logged Incidents by promotion of Knowledge Bank articles.

Alemba Service Manager provides:

  • self-service logging for your customers.
  • a Knowledge Bank, making it easier to find solutions to known issues
  • a recognizable and intuitive Shopping Cart function
  • Service Desk performance statistics with customer friendly dashboards
  • review of Major Incidents affecting the customer organization
  • up-to-date, relevant News Bulletins.
  • the ability to personalize the Alemba Service Manager Portal to reflect corporate branding.
Alemba Service Manager - Self Service Customer Portal

Alemba Service Manager - Self Service Customer Portal

Shopping for IT services has never been easier

Shopping for IT services has never been easier - As part of your Service Lifecycle Management, publish your services in a catalog which can be accessed by users.

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

07 Nov 2024

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

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