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Self-service Customer Portal

Self-service Customer Portal in Alemba Service Manaer has PinkVERIFY™ accreditation

At Alemba we understand that effective communication between the IT Department and its end users is essential to the success of any organization. Designed with user engagement in mind, Alemba Service Manager Customer Portal offers a modern, attractive interface that is highly intuitive.

Business benefits:

  • Effective communication between Service Desk and customer base
  • Efficient cost and resource management
  • Improved customer satisfaction
  • Fewer calls, improving the efficiency of the Service Desk
  • Fewer logged Incidents by promotion of Knowledge Bank articles.

Alemba Service Manager provides:

  • self-service logging for your customers.
  • a Knowledge Bank, making it easier to find solutions to known issues
  • a recognizable and intuitive Shopping Cart function
  • Service Desk performance statistics with customer friendly dashboards
  • review of Major Incidents affecting the customer organization
  • up-to-date, relevant News Bulletins.
  • the ability to personalize the Alemba Service Manager Portal to reflect corporate branding.
Alemba Service Manager - Self Service Customer Portal

Alemba Service Manager - Self Service Customer Portal

Shopping for IT services has never been easier

Shopping for IT services has never been easier - As part of your Service Lifecycle Management, publish your services in a catalog which can be accessed by users.

Want to see what Alemba Service Manager can do?

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Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Alemba Joins Volaris Group

08 Jun 2022

Latest acquisition builds on growing portfolio of IT service management companies

Announcing EOS

08 Apr 2022

We’re pleased to announce the release of Alemba Service Manager EOS v10.5 as GA (General Availability).