The objective of the SLM process is to manage and maintain the quality of IT Services delivered to customers. This process also seeks to improve on the quality of service by reviewing the level of performance achieved by the Service Desk.
The SLM engine within Alemba Service Manager Core is one of the most powerful on the market and allows IT providers to fully automate the calculation of downtime and the tracking of performance against Service Level Agreements.
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Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:
Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.