The objective of the SLM process is to manage and maintain the quality of IT Services delivered to customers. This process also seeks to improve on the quality of service by reviewing the level of performance achieved by the Service Desk.
The SLM engine within Alemba Service Manager Core is one of the most powerful on the market and allows IT providers to fully automate the calculation of downtime and the tracking of performance against Service Level Agreements.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
Alemba is pleased to announce that we have been approved as a supplier on the Crown Commercial Service G-Cloud 13 framework for Lot 2: Cloud Software (SaaS).