Increasingly IT departments and service providers are being measured not just on the responsiveness of their Service Desks, but by the amount of time that key business services are available to its users.
Alemba Service Manager allows you to accurately track availability in a very powerful, yet easy-to-use way.
View outages within your CMDB - Simulate outages to risk assess changes and pinpoint the root cause of multiple outages within your infrastructure.
Availability Management - Outage Simulation
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Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.
IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.