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Availability Management

Increasingly IT departments and service providers are being measured not just on the responsiveness of their Service Desks, but by the amount of time that key business services are available to its users.

Alemba Service Manager allows you to accurately track availability in a very powerful, yet easy-to-use way.

Business benefits:

  • Increased customer satisfaction by meeting service commitments using powerful Availability SLAs
  • Enhanced reputation of the IT department within the business
  • Optimized resources enabling IT to provide services when required

Alemba Service Manager provides:

  • planned and unplanned outages support.
  • simulated outages to risk assess changes.
  • a "Cause Finder" to find common infrastructure between affected services
  • support during contracted and un-contracted hours.
  • sophisticated Availability SLAs and targets.
  • highly visual Availability indicators throughout the application.
  • the ability to automatically create outages through the Alemba Service Manager workflow builder.
  • full outage tracking and Availability reporting
View outages within your CMDB

View outages within your CMDB - Simulate outages to risk assess changes and pinpoint the root cause of multiple outages within your infrastructure.

Availability Management - Outage Simulation

Availability Management - Outage Simulation

Want to see what Alemba Service Manager can do?

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Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM certified for 15 ITIL 4 Practices

03 Mar 2023

Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.