Increasingly IT departments and service providers are being measured not just on the responsiveness of their Service Desks, but by the amount of time that key business services are available to its users.
Alemba Service Manager allows you to accurately track availability in a very powerful, yet easy-to-use way.
View outages within your CMDB - Simulate outages to risk assess changes and pinpoint the root cause of multiple outages within your infrastructure.
Availability Management - Outage Simulation
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Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:
Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.
