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Availability Management

Availability Management in Alemba Service Manaer has PinkVERIFY™ accreditation

Increasingly IT departments and service providers are being measured not just on the responsiveness of their Service Desks, but by the amount of time that key business services are available to its users.

Alemba Service Manager allows you to accurately track availability in a very powerful, yet easy-to-use way.

Business benefits:

  • Increased customer satisfaction by meeting service commitments using powerful Availability SLAs
  • Enhanced reputation of the IT department within the business
  • Optimized resources enabling IT to provide services when required

Alemba Service Manager provides:

  • planned and unplanned outages support.
  • simulated outages to risk assess changes.
  • a "Cause Finder" to find common infrastructure between affected services
  • support during contracted and un-contracted hours.
  • sophisticated Availability SLAs and targets.
  • highly visual Availability indicators throughout the application.
  • the ability to automatically create outages through the Alemba Service Manager workflow builder.
  • full outage tracking and Availability reporting
View outages within your CMDB

View outages within your CMDB - Simulate outages to risk assess changes and pinpoint the root cause of multiple outages within your infrastructure.

Availability Management - Outage Simulation

Availability Management - Outage Simulation

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Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM certified for 9 ITIL 4 processes

09 Sep 2021

Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.