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Availability Management

Increasingly IT departments and service providers are being measured not just on the responsiveness of their Service Desks, but by the amount of time that key business services are available to its users.

Alemba Service Manager allows you to accurately track availability in a very powerful, yet easy-to-use way.

Business benefits

  • Increased customer satisfaction by meeting service commitments using powerful Availability SLAs
  • Enhanced reputation of the IT department within the business
  • Optimized resources enabling IT to provide services when required

Alemba Service Manager provides:

  • planned and unplanned outages support.
  • simulated outages to risk assess changes.
  • a "Cause Finder" to find common infrastructure between affected services
  • support during contracted and un-contracted hours.
  • sophisticated Availability SLAs and targets.
  • highly visual Availability indicators throughout the application.
  • the ability to automatically create outages through the Alemba Service Manager workflow builder.
  • full outage tracking and Availability reporting
View outages within your CMDB

View outages within your CMDB - Simulate outages to risk assess changes and pinpoint the root cause of multiple outages within your infrastructure.

Availability Management - Outage Simulation

Availability Management - Outage Simulation

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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What is an ITSM Tool?

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IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

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Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

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