Achieving World-Class ITSM Support at Barts Health NHS Trust
Read the Success Story
+44 (0)131 241 1343
+1 612 416 2177
+61 (0)2 5632 9243
+64 (0)4 488 7481Enterprise-grade ITIL-aligned processes.
Alemba Service Manager (ASM) is IT service management (ITSM) software built for complex, regulated organizations where governance, visibility and control matter. It is a PinkVERIFY® certified ITSM tool that delivers ITIL-aligned incident, problem, change and service level management with no-code workflow automation, without the cost and complexity of the largest platforms.
Request a demo
IT service management (ITSM) software is a platform that helps IT teams deliver, manage and improve services using structured, repeatable processes, typically aligned to ITIL, such as incident, problem, change and service level management. An ITSM tool centralizes requests, automates workflows and gives IT the visibility and control to meet service commitments and evidence compliance.
When evaluating ITSM tools, buyers in regulated sectors weigh governance, configurability and total cost of ownership, not just feature count. Alemba Service Manager applies these principles at enterprise scale for organizations that operate under real audit and governance requirements, and extends the same disciplines beyond IT into enterprise service management (ESM) when you are ready. New to the category? Start with our ITSM software guide.
ASM delivers the core service management processes out of the box, each configurable without code.
Fulfill service requests efficiently with guided forms, approval routing and automation that aligns with business demand.
Manage the complete incident lifecycle, from detection to resolution, ensuring minimal business disruption and restored productivity.
Identify root causes, eliminate recurring incidents and implement long-term fixes to maintain service quality and stability.
Plan, assess and authorize normal, standard and emergency changes. Automate CAB approvals, analyze risks and track outcomes.
Monitor events from infrastructure and tools in real time. Correlate alerts, reduce noise and escalate only what matters.
Track service uptime and performance against agreed targets. Improve reliability through visibility into service health and dependencies.
Maintain a centralized inventory of IT and non-IT assets, complete with lifecycle tracking, ownership, warranties and cost centers.
Give analysts and end users the right information at the right time through a searchable knowledge base with auto-suggested content.
Define, track and enforce SLAs, OLAs and underpinning contracts to meet business expectations and ensure accountable service delivery.
Track and visualize configuration items, services and dependencies. Use real-time impact modeling and relationship maps for better decisions.
Use ASM's zero-code, drag-and-drop engine to automate approvals, task execution and integrations, supporting any ITSM process.
Extend the platform with the tools your teams and end users rely on every day.
Offer end users a branded, intuitive portal to submit requests, access knowledge and track progress, license-free and enterprise-wide.
Build dynamic, logic-driven forms with zero code. Empower process owners to customize intake forms for any workflow.
A conversational AI assistant, AI insights and AI-drafted emails, governed by your existing permissions, fully audited and always advisory to the analyst.
Let users communicate with analysts in real time through the portal, improving responsiveness and user satisfaction.
Monitor team workloads, assign tasks by skillset and optimize analyst availability across queues.
ASM's Integration Hub connects with third-party tools such as monitoring systems, CI/CD pipelines and IT operations platforms.
We win on depth, focus, governance and configurability, not breadth or lowest price.
Governance, auditability and control are the point, not an afterthought. ASM suits healthcare, financial services and government teams that must evidence compliance on every service workflow.
Zero-code, drag-and-drop configuration means your team builds smart forms, approvals, SLAs and workflow automation without waiting on developers or vendor change requests.
Enterprise ITSM maturity and 40+ out-of-the-box ITIL-aligned reports, delivered with a total cost of ownership that stays sensible as you scale.
Independently PinkVERIFY® certified across 25 ITIL-aligned processes, giving confidence in process structure and governance from day one.
From service catalog design and zero-code workflow configuration through to automation, CMDB, reporting and self-service.
From the NHS to state government to banking, these organizations run governed ITSM on Alemba Service Manager.
New to ITSM, or building the business case? Read our plain-English ITSM software guide to learn what to look for.
IT service management (ITSM) software is a platform that helps IT teams deliver, manage and improve services using structured, repeatable processes, typically aligned to ITIL, such as incident, problem, change and service level management. It centralizes requests, automates workflows and gives IT the visibility and control to meet service commitments and evidence compliance.
An ITSM tool is software IT teams use to manage services through structured processes such as incident, problem, change and request management. Alemba Service Manager is a PinkVERIFY® certified ITSM tool built for complex, regulated organizations, with no-code workflow automation and ITIL-aligned processes out of the box.
Alemba Service Manager supports request, incident, problem, change, event, availability, asset, knowledge and service level management, plus CMDB and no-code workflow automation. Each is ITIL-aligned and configurable without code.
Yes. Alemba Service Manager is PinkVERIFY® certified across 25 ITIL-aligned processes, independently verifying the structure and governance of its service management capabilities.
Yes. Alemba Service Manager is built for complex, regulated organizations that need governance, auditability and control. It is ISO 27001 certified and independently audited to meet WCAG 2.2 AA, and is used across healthcare, financial services and government.
No. Alemba Service Manager uses zero-code, drag-and-drop graphical configuration, so process owners can build and adapt forms, approvals, SLAs and workflows themselves, without developer dependency.
Book a demo to see ITIL-aligned incident, problem, change and service level management, zero-code workflow and enterprise governance in one platform.
Request a demo