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Service Lifecycle Management

The delivery of ITSM starts with a clear definition of the portfolio of services that IT manages; both customer-facing business services and technical services that IT uses to drive the business. Each of these services goes through a lifecycle, with most going through many iterations of continuous improvement as the business evolves and IT matures.

The Service Catalog provides a means for IT to communicate the value to the business of IT Services. It contains understandable information for the business on the nature of the services provided and what they can expect from them. This includes, but is not limited to: Service Level Agreements, Support Arrangements and Availability, Costing and Provisioning Details.

Business benefits:

  • Organization-wide understanding of services delivered
  • Publicized information on the scope, availability and dependencies of services
  • Reduction in Service Desk workload through self-service

Alemba Service Manager provides:

  • modeling of services across the entire service lifecycle (i.e. Pipeline, Live and Retired Services).
  • relationship and dependency mappings with other Services and Configuration Items to monitor dependencies.
  • clear visibility of the details and cost of each service.
  • a hierarchical Service Request Catalog that users can browse or search to locate services of interest, and order them using a familiar shopping cart function.
  • service bundles (e.g. New Employee) that may initiate multiple Requests in parallel.
  • configurable forms to enable the collection of relevant information for each type of Request.

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ASM certified for 15 ITIL 4 Practices

03 Mar 2023

Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.