The delivery of ITSM starts with a clear definition of the portfolio of services that IT manages; both customer-facing business services and technical services that IT uses to drive the business. Each of these services goes through a lifecycle, with most going through many iterations of continuous improvement as the business evolves and IT matures.
The Service Catalog provides a means for IT to communicate the value to the business of IT Services. It contains understandable information for the business on the nature of the services provided and what they can expect from them. This includes, but is not limited to: Service Level Agreements, Support Arrangements and Availability, Costing and Provisioning Details.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.
We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.