All ITSM processes touch against Configuration Management. Understanding and documenting your technical resources and their inter-relationships is crucial to providing stable IT services.
When following Change or Release Management Processes you need to have a clear understanding of the potential impacts that changes can have before they are made. Alemba Service Manager maintains information about each Configuration Item (CI) and its relationship with other CIs and services within the Configuration Management Database (CMDB).
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Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:
Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.