All ITSM processes touch against Configuration Management. Understanding and documenting your technical resources and their inter-relationships is crucial to providing stable IT services.
When following Change or Release Management Processes you need to have a clear understanding of the potential impacts that changes can have before they are made. Alemba Service Manager maintains information about each Configuration Item (CI) and its relationship with other CIs and services within the Configuration Management Database (CMDB).
CMDB linking diagram - Alemba Service Manager allows users to view a graphical representation of relationships between CIs within the CMDB.
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Latest acquisition builds on growing portfolio of IT service management companies
We’re pleased to announce the release of Alemba Service Manager EOS v10.5 as GA (General Availability).