All ITSM processes touch against Configuration Management. Understanding and documenting your technical resources and their inter-relationships is crucial to providing stable IT services.
When following Change or Release Management Processes you need to have a clear understanding of the potential impacts that changes can have before they are made. Alemba Service Manager maintains information about each Configuration Item (CI) and its relationship with other CIs and services within the Configuration Management Database (CMDB).
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Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:
Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.