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Incident Management

Incident Management in Alemba Service Manaer has PinkVERIFY™ accreditation

Disruptions to day-to-day business procedures can be costly and time-consuming. Alemba Service Manager offers effective, easy-to-use Incident Management to ensure that normal services are restored as quickly as possible with minimum disruption.

Business benefits:

  • Reduced impact of Incidents on business operations
  • Efficient cost and resource management
  • Improved customer satisfaction
  • An efficient and customer-focused Service Desk

Alemba Service Manager provides:

  • simple, intuitive Incident and Major Incident logging.
  • a powerful screen designer and automated rules assignment and notifications. the ability to link related items.
  • Service Level Agreement (SLA) Management, including SLA timers and a ‘traffic light’ system designed to monitor SLA compliance.
  • interaction with the Knowledge Bank to promote information sharing, leading to quicker resolution.
  • the ability to log and track the progress of Incidents via the Customer Portal.
Logging an Incident

Logging an Incident

From logging to tracking in seconds

From logging to tracking in seconds

Want to see what Alemba Service Manager can do?

Request a Demo



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ASM certified for 15 ITIL 4 Practices

03 Mar 2023

Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.