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Incident Management

Disruptions to day-to-day business procedures can be costly and time-consuming. Alemba Service Manager offers effective, easy-to-use Incident Management to ensure that normal services are restored as quickly as possible with minimum disruption.

Business benefits:

  • Reduced impact of Incidents on business operations
  • Efficient cost and resource management
  • Improved customer satisfaction
  • An efficient and customer-focused Service Desk

Alemba Service Manager provides:

  • simple, intuitive Incident and Major Incident logging.
  • a powerful screen designer and automated rules assignment and notifications. the ability to link related items.
  • Service Level Agreement (SLA) Management, including SLA timers and a ‘traffic light’ system designed to monitor SLA compliance.
  • interaction with the Knowledge Bank to promote information sharing, leading to quicker resolution.
  • the ability to log and track the progress of Incidents via the Customer Portal.
Logging an Incident

Logging an Incident

From logging to tracking in seconds

From logging to tracking in seconds

Want to see what Alemba Service Manager can do?

Request a Demo



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What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

ASM certified for 18 ITSM Practices

23 Jun 2023

Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes: