Demo Contact

Incident Management

Disruptions to day-to-day business procedures can be costly and time-consuming. Alemba Service Manager offers effective, easy-to-use Incident Management to ensure that normal services are restored as quickly as possible with minimum disruption.

Business benefits

  • Reduced impact of Incidents on business operations
  • Efficient cost and resource management
  • Improved customer satisfaction
  • An efficient and customer-focused Service Desk

Alemba Service Manager provides:

  • simple, intuitive Incident and Major Incident logging.
  • a powerful screen designer and automated rules assignment and notifications. the ability to link related items.
  • Service Level Agreement (SLA) Management, including SLA timers and a ‘traffic light’ system designed to monitor SLA compliance.
  • interaction with the Knowledge Bank to promote information sharing, leading to quicker resolution.
  • the ability to log and track the progress of Incidents via the Customer Portal.
Logging an Incident

Logging an Incident

From logging to tracking in seconds

From logging to tracking in seconds

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Read the case study

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Read the case study

25 PinkVERIFY Processes

21 Jan 2026

Alemba Service Manager has achieved PinkVERIFY® certification for 25 IT service management processes, extending its position as the most independently certified ITSM platform available today.

Read the article

What is an ITSM Tool?

30 Jan 2025

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

Read the article