Alemba - ITIL Process

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"A Service Desk Manager's Quick Guide to the Opportunities of AI" by Stephen Mann

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Disruptions to day-to-day business procedures can be costly and time-consuming. Alemba Service Manager offers effective, easy-to-use Incident Management to ensure that normal services are restored as quickly as possible with minimum disruption.

Business benefits:

Reduced impact of Incidents on business operations
Efficient cost and resource management
Improved customer satisfaction
An efficient and customer-focused Service Desk

Alemba Service Manager provides:

simple, intuitive Incident and Major Incident logging.
a powerful screen designer and automated rules assignment and notifications. the ability to link related items.
Service Level Agreement (SLA) Management, including SLA timers and a ‘traffic light’ system designed to monitor SLA compliance.
interaction with the Knowledge Bank to promote information sharing, leading to quicker resolution.
the ability to log and track the progress of Incidents via the Customer Portal.

Logging an Incident

From logging to tracking in seconds

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Kroger

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.

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ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

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