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Incident Management

Incident Management in Alemba Service Manaer has PinkVERIFY™ accreditation

Disruptions to day-to-day business procedures can be costly and time-consuming. Alemba Service Manager offers effective, easy-to-use Incident Management to ensure that normal services are restored as quickly as possible with minimum disruption.

Business benefits:

  • Reduced impact of Incidents on business operations
  • Efficient cost and resource management
  • Improved customer satisfaction
  • An efficient and customer-focused Service Desk

Alemba Service Manager provides:

  • simple, intuitive Incident and Major Incident logging.
  • a powerful screen designer and automated rules assignment and notifications. the ability to link related items.
  • Service Level Agreement (SLA) Management, including SLA timers and a ‘traffic light’ system designed to monitor SLA compliance.
  • interaction with the Knowledge Bank to promote information sharing, leading to quicker resolution.
  • the ability to log and track the progress of Incidents via the Customer Portal.
Logging an Incident

Logging an Incident

From logging to tracking in seconds

From logging to tracking in seconds

Want to see what Alemba Service Manager can do?

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Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM certified for 9 ITIL 4 processes

09 Sep 2021

Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.