In this release:
We have introduced a new dashboard platform.
Users in the Self Service Portal can close and reopen their own calls. Administrators define parameters for the Close and Reopen actions and enable these permission in Users' Self Service Portal Roles.
Grow your Knowledge Base and improve your content by importing documents as knowledge articles. The knowledge articles retain formatting from the document, and can be found by a text search as normal. You can import MS Word, MS Excel, and PDF documents
We have enhanced Search Fields in Self Service Portal to be more intuitive by displaying a text prompt and scroll bar. The search button, which opens Advanced Search, is now hidden until text is entered in the field.
Alemba Service Manager has a new password policy. From v10.1, new and changing passwords require a minimum length of six characters.
Exchange Web Services (EWS) is now supported for Incoming and Outgoing email.
We support TLS 1.2 for emails and connectors.
Preview Features is a new section in System Administration providing early access to upcoming new features.
ASM v10.1 provides early access to:
New and improved connectors are available.