A leading UK-based food manufacturer partnered with Alemba to roll out automated, scalable service management portals for Procurement, IT, and HR teams. In response to regulatory and operational pressures - particularly around post-Brexit requirements - Alemba Service Manager (ASM) enabled the customer to deliver department-specific portals, rapidly deploy self-service workflows, and integrate across multiple business-critical systems.
With complex, time-sensitive requirements in Procurement, IT, and HR, the customer needed to:
Alemba and the customer deployed three tailored customer portals, with each department going live in order of business urgency: Procurement, IT, then HR.
ASM marked the first introduction of service automation for the HR team. Alemba supported the HR team in building their own service catalogue and workflow designs. HR system administrators were trained to manage and extend the platform independently, leveraging the codeless architecture. Enabled process ownership and rapid iteration within the HR department.
This leading UK-based food manufacturer supplies fresh prepared food to major retailers and foodservice providers. With a complex and fast-moving production environment, they require high-efficiency internal support operations across their Procurement, IT, and HR functions to ensure continuous service delivery and regulatory compliance.
Kirklees Council leverages Alemba Service Manager (ASM) to streamline their IT Service Management, enhancing self-service capabilities and IT operations across the borough. Through their partnership with Alemba, Kirklees Council has transformed its IT services, achieving greater efficiency, user satisfaction, and alignment with ITIL best practices.
St. Helens Council, serving 180,000 residents and over 7 million annual visitors, became the first UK local authority to achieve ISO/IEC 20000 certification with Alemba Service Manager (ASM) playing a pivotal role. The Council selected ASM to support their digital transformation efforts and raise the standard of IT service delivery across the organization.
A leading UK-based food manufacturer partnered with Alemba to roll out automated, scalable service management portals for Procurement, IT, and HR teams. In response to regulatory and operational pressures - particularly around post-Brexit requirements - Alemba Service Manager (ASM) enabled the customer to deliver department-specific portals, rapidly deploy self-service workflows, and integrate across multiple business-critical systems.
The Indiana Department of Revenue transformed its IT operations with Alemba Service Manager, automating processes, enhancing compliance, and delivering seamless service to over 1,000 users across 10 departments.
Frimley Health NHS Foundation Trust transformed IT Service Management with Alemba Service Manager, streamlining workflows, enhancing efficiency, and delivering measurable improvements - including increasing CSAT to 80% and an 82% reduction in escalations within three months.
Te Herenga Waka - Victoria University of Wellington uses IT Service Management tool, Alemba Service Manager (ASM), to streamline ITSM, enhance customer satisfaction, and achieve process efficiencies across multiple departments.
A New Zealand Government agency partnered with Alemba to enhance their IT service management (ITSM) capabilities, transforming their operations into a fully functional enterprise service management platform. Alemba Service Manager helped the agency streamline workflows, increase automation, and efficiently manage service requests for multiple agencies while maintaining a shared services model.
Luton Borough Council (LBC) successfully transitioned their IT support back in-house, implementing Alemba Service Manager (ASM) to streamline and enhance their IT Service Management processes.
Worcestershire County Council enhances IT service delivery and efficiency using Alemba's IT Service Management solution, Alemba Service Manager (ASM), benefiting 5,000 customers and 100 analysts.
APS Bank harnesses Alemba Service Manager's powerful automation to make employee on-boarding and management quick and simple, reducing the requirement for repetitive tasks and minimizing human error.
Barts Health NHS Trust launched a long-term project with the goal of developing the maturity of its IT processes and significantly evolved their use of Alemba Service Manager to meet this objective.
With Alemba Service Manager, the Thirteen Housing IT team was now able to visually show the automated process, from the initial email through to the creation of requests, the completion of tasks and the final outcome of granting or revoking access to equipment such as company laptops.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
For a newly-trimmed Service Desk department, coping with over 200 analysts across 16 divisions as diverse as payroll and motor vehicles was a big ask. That was, until they used Alemba Service Manager + vRealize Orchestrator to automate their Active Directory updates.
Dumfries and Galloway Council is the third largest in Scotland and serves a population of almost 150,000 people. The Council’s IT team consists of 75 members, three of which are dedicated help desk technicians that support 3,000 corporate users, 3,000 school network users and 4,500 devices in offices and remote locations.
Founded in 1883 Cardiff University boasts 6000 staff members and 28 000 students across two main campuses, three colleges and 27 schools.
Barnardo’s is a British charity that works to protect, nurture and provide opportunities for the most vulnerable children and young people. It works directly with 240,000 children, young people and families every year and runs more than 960 vital services across the UK.
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