Alemba - In Review: Alemba' Annual Global User Day 2015

In Review: Alemba' Annual Global User Day 2015

Elzette Wilkinson • 08 Sep 2015

At Alemba, we love hearing from our customers and offer them the opportunity to join in product discussions, suggest new product features and have a say in the topics of our popular vFire how-to webinars.

Every year, we look forward to our Annual User Day Conference as a chance to bring our customers together in a relaxed, social setting and share with them the successes of the past 12 months. Our aim is to help users make the most of their Alemba Service Management software by sharing useful product presentations and demonstrations, customer case studies and key industry insights.

Launched in 2011, this event has grown exponentially over the past 5 years and customers in Australia and the US can look forward to forthcoming regional User Day events in 2016.

Our 2015 Annual UK User Day took place on 3 September at the Mondrian London at Sea Containers.

It was difficult to top the Shard, but we were determined to build on the high standard set by last year’s event and treat our customers to a world class conference at a spectacular venue. The Mondrian London did not disappoint. We were impressed by the excellent service provided by the Mondrian staff, the venue’s luxurious design and décor and, of course, the fantastic food.

It was important to us to offer delegates an inspiring presentation line-up, packed with practical advice and insights that can be easily implemented to add real value to their businesses.

Alemba CEO, Simon Nugent, kicked off proceedings with a company and product development update. Attendees were updated on the latest in technical services, website- and other platforms, as well as new delivery and implementation options.

This was followed by a detailed product roadmap, delivered by Tom Bailey, Alemba’s VP of Product Management.

The conferenced also included presentations on:

  • Software Asset Management
  • Enterprise Service Management
  • vFire Officer Mobile demonstration
  • Service Delivery updat
  • VRA connector demo
  • Updates on Alemba’s education programme.

Internationally acclaimed ITSM industry authority Stuart Rance attended the event as keynote speaker. Known for delivering engaging, fun presentations aimed at helping audiences drive business value, Stuart lived up to his stellar reputation with his outstanding seminar on People Skills in IT Service Management.

One of the highlights of the day was Geoffrey Okao’s inspiring customer case study on the World Food Programme’s implementation of vFire to assist in the fight against global hunger. Geoffrey joined us all the way from Nairobi to share his experience of the WFP’s humanitarian relief efforts in some of the world’s most inhospitable regions.

The presentations were followed by a drinks reception in the Mondrian’s popular Rumpus Room. Inspired by the Bright Young Things, a group of bohemian aristocrats and 1920s socialites known for their glamorous parties, the rooftop bar offers open air balconies and panoramic views of London’s South Bank.